Office Technician – Medical & Long‑Term Care Data Entry Specialist – Administrative Support & Claims Processing

Why Join arenaflex?

At arenaflex, we believe that every piece of data tells a story that can improve the health and well‑being of the communities we serve. As a leading public‑sector organization dedicated to health, human services, and long‑term care, arenaflex offers a stable, mission‑driven environment where your work directly contributes to the quality of care for thousands of residents. Our commitment to inclusivity, continuous learning, and employee growth makes arenaflex more than a workplace—it’s a place where you can build a meaningful career.

Position Overview

The Office Technician – MLTC Data Entry role is a cornerstone of arenaflex’s Medicaid and Long‑Term Care (MLTC) operations. You will be responsible for accurately entering, reviewing, and managing medical claim information, ensuring that every claim is processed efficiently and in compliance with state and federal regulations. This position offers a blend of clerical expertise, customer service, and data‑driven problem solving, making it ideal for candidates who thrive in fast‑paced, detail‑oriented environments.

Key Responsibilities

• Perform high‑volume data entry of medical and NFOCUS claim forms, maintaining a minimum rate of 8,000 keystrokes per hour with at least 95% accuracy.
• Identify, correct, and flag errors or inconsistencies in claim submissions to ensure compliance with policy guidelines.
• File, sort, and open incoming mail, distributing documents to the appropriate departments promptly.
• Copy, scan, and archive records while preserving confidentiality and adhering to data‑security protocols.
• Conduct thorough reviews of claim forms for missing or incomplete data, reaching out to providers or internal teams for clarification.
• Answer inbound calls from providers, beneficiaries, and internal staff, providing status updates on claims, eligibility inquiries, and payment verifications.
• Utilize multiple mainframe computers and specialized software (Enterprise One, NFOCUS, MMIS, OnBase) to retrieve, update, and verify claim information.
• Collaborate with supervisors and cross‑functional teams to streamline workflow, suggest process improvements, and support continuous quality initiatives.
• Maintain organized electronic and physical filing systems using alphabetical and numerical indexing methods.
• Participate in periodic training sessions, audits, and performance reviews to stay current with evolving regulations and technology.

Essential Qualifications

• High school diploma or GED equivalent; additional coursework or training in office administration, health information management, or related fields is preferred.
• Demonstrated experience in public contact or customer service environments, with a focus on professionalism and empathy.
• Proficiency with standard office software, including Microsoft Outlook, Word, and Excel.
• Basic familiarity with data‑entry techniques, keyboarding speed of at least 8,000 keystrokes per hour, and a strong eye for detail.
• Ability to work independently while maintaining high levels of accuracy in a repetitive, high‑volume setting.
• Excellent written and verbal communication skills, with the ability to proofread and verify data for correctness.
• Strong organizational abilities, capable of managing multiple tasks and meeting tight deadlines.

Preferred Qualifications & Skills

• One or more years of experience in a customer‑service role, preferably within a health‑care or government setting.
• Hands‑on experience with enterprise systems such as Enterprise One, NFOCUS, MMIS, or OnBase.
• Advanced knowledge of Microsoft Excel functions (pivot tables, VLOOKUP, data validation) to support reporting and analysis.
• Experience reviewing medical claim forms, understanding of basic medical terminology, and familiarity with eligibility verification processes.
• Demonstrated ability to handle confidential information in accordance with HIPAA and other privacy regulations.
• Problem‑solving mindset: ability to investigate discrepancies, research solutions, and communicate findings clearly.

Core Competencies for Success

• Attention to Detail: Precision in data entry and document handling is critical to avoid costly errors.
• Customer‑Centric Attitude: Providing courteous, helpful assistance to providers and beneficiaries builds trust and reflects arenaflex’s values.
• Technical Agility: Quick adaptation to new software platforms and updates ensures seamless operations.
• Time Management: Balancing high‑volume workloads while meeting service level agreements (SLAs).
• Team Collaboration: Working effectively with supervisors, peers, and cross‑departmental partners to achieve shared goals.
• Integrity & Confidentiality: Upholding the highest standards of data security and ethical conduct.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As an Office Technician, you will have access to:

• Structured on‑the‑job training programs that deepen your knowledge of Medicaid, long‑term care, and claims processing.
• Tuition reimbursement for relevant coursework, certifications, or degree programs.
• Mentorship from senior analysts and managers who can guide you toward advanced roles such as Claims Analyst, Data Quality Specialist, or Operations Supervisor.
• Opportunities to cross‑train in related departments, expanding your skill set and positioning you for internal mobility.
• Regular performance feedback and career‑path planning sessions to help you set and achieve long‑term objectives.

Compensation, Perks & Benefits

arenaflex offers a comprehensive total‑reward package designed to support both your financial security and personal well‑being:

• Competitive Salary: Starting at $13.109 per hour, with regular merit‑based increases.
• Paid Time Off: 12 vacation days, 12 sick days, and 13 paid holidays each year—effective from day one.
• Retirement Savings: A 156% match on contributions to the state retirement plan, helping you build a robust future.
• Health & Wellness: Medical, dental, and vision coverage, along with employee assistance programs.
• Flexible Scheduling: Options for varied shift patterns to accommodate work‑life balance.
• Professional Development: Access to online learning platforms, workshops, and conferences.
• Employee Recognition: Programs that celebrate achievements, milestones, and innovative ideas.

Work Environment & Culture at arenaflex

Our offices are designed to foster collaboration, productivity, and comfort. You’ll find:

• Modern workstations equipped with ergonomic furniture and dual monitors to support high‑speed data entry.
• A supportive, inclusive culture that values diversity of thought, background, and experience.
• Regular team‑building events, town‑hall meetings, and open‑door leadership communication.
• Commitment to safety and well‑being, with clear protocols for physical and digital security.
• Opportunities to contribute to community outreach initiatives, reinforcing arenaflex’s mission to serve the public.

Application Process

If you are ready to launch a rewarding career with arenaflex, follow these steps:

1. Prepare an up‑to‑date resume highlighting your data‑entry, customer‑service, and any relevant software experience.
2. Write a concise cover letter that explains why you are passionate about supporting Medicaid and long‑term care operations.
3. Submit your application through the official arenaflex career portal. Be sure to reference the posting ID JR2024-00008291.
4. After submission, monitor your candidate profile for status updates and any additional information requests.

Equal Opportunity Commitment

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every employee feels valued, respected, and empowered to succeed. All employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, marital status, genetics, or any other protected characteristic.

Take the Next Step

Joining arenaflex means becoming part of a purpose‑driven organization where your contributions directly impact the health and quality of life for countless individuals. If you thrive in a detail‑orientated, collaborative setting and are eager to grow your career in public service, we encourage you to apply today.

Apply Job!