[Remote] Sr Technical Product Manager - US

Note: The job is a remote job and is open to candidates in USA. Certinia is a company that delivers a Services-as-a-Business platform, connecting all aspects of services operations. They are seeking a Senior Technical Product Manager for the Veda AI Platform to drive AI strategy and manage the operational roadmap, requiring a deep understanding of AI technology and AWS infrastructure.

Responsibilities

• Define and drive the strategy and roadmap for AI-specific security controls, and privacy preserving AI Architectures
• Define the roadmap for high-precision AI usage tracking and a flexible consumption-based billing engine, covering token and compute metering by org, user, and agent, credit and entitlement management, tiered and consumptive pricing models, and real-time cost transparency
• Perform research into AWS Infrastructure & AI Services (e.g. Bedrock, Sagemaker, etc) and tooling to select the optimal solutions for platform performance, availability and reliability
• Collaborate with leadership on operational requirements for platform health, including operational SLAs/SLOs, KPIs, monitoring, alerts, AI workload performance, and LLM Cost Management
• Working with Security and Legal, translate global regulations into actionable technical requirements for data privacy, trust, residency
• Act as technical bridge between Legal, Security, Finance, AI Platform Engineering and Architecture, to resolve trade-offs between speed and standards
• Define requirements and success criteria for integrations with 3rd party tools, Foundational Models, and other AI technologies for the AI Platform ecosystem

Skills

• 7+ years of experience in technical product management, solution architecture, or platform engineering, with at least 3 years focused on infrastructure or platform products
• Experience defining product requirements while embedded with infrastructure or platform engineering teams on AWS
• Knowledge of AI technology with a strong understanding of AI workflows, Agentic Platforms, LLM Consumption patterns
• Experience with enterprise solution architecture, infrastructure, integration platforms, business process, application, data & analytics, and design to tie into a broader solution for customers
• Highly collaborative, with experience working in an agile, data-driven environment
• Is self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and schedule
• Ability to analyze complex business/technical problems, synthesize solutions, and communicate options to a wide group of stakeholders
• Some domestic and international travel
• Familiarity with Kubernetes, service mesh architectures, and observability tooling is a strong plus
• Knowledge of Certinia and Salesforce Applications and the Salesforce Platform, are highly desirable

Benefits

• Holistic Wellness Program: Monthly wellness stipends to use toward gym memberships, mental health resources, or fitness equipment, alongside access to premium wellness apps.
• Flexible Work Environment: We support work-life balance through a variety of remote, hybrid and flexible scheduling options for many roles.
• Industry-Leading Parental Leave: Generous fully-paid parental leave for birthing and non-birthing parents to support your family’s newest additions.
• Comprehensive Coverage: Premium medical, dental, and vision insurance, a 401(k) with a competitive company match, and generous paid time off (PTO) plus observed company holidays.
• Growth & Development: A commitment to your professional evolution through internal workshops, skill-building initiatives, and supported learning paths.

Company Overview

• Certinia is the leading global provider of AI-powered Professional Services Automation (PSA) software. It was founded in 2009, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.certinia.com.

Company H1B Sponsorship

• Certinia has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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