Technical Product Support (Remote)
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual What’s in it for you: The Technical Product Support Specialist provides system level technical support to our distributor partners for American Standard, Trane, RunTru, Ameristar, and Oxbox products sold through the Residential HVAC and Supply channel. What will you do:
- Telephone and email system level support with deeper knowledge for all Residential products and Light Commercial products, air to air and less than 25 tons including application of these products
- Support Channel Partners with technical issue resolution
- Develop and provide training on products for the Field Service Representatives (FSR)
- Interface and collaborate with internal organizations through cross-functional quality forums and teams
- Documentation of field reported quality issues
What will you bring:
- Minimum of 5 years of field experience serving in a Residential and Light Commercial technical service/ support
- Detail oriented and organized, able to coordinate workload
- Strong ability to troubleshoot complex mechanical and electrical systems over the phone
- Must be a strong team player, self-starter and flexible to varying work assignments
- Well-developed verbal, listening, and written communication skills required
- Personal computer competence and data entry with MS Office products required
- Must be customer focused
- Have the ability to make quality decisions
- Has to be able to manage time wisely
- Diverse technical background on both residential products and light commercial products Apply To This Job