[Remote] Director of Operations

Note: The job is a remote job and is open to candidates in USA. Established Search is partnering with a fast-growing, mission-driven healthcare technology company to appoint their first Director of People. This role involves building and shaping the People function during a pivotal stage of growth, focusing on the full employee lifecycle and enhancing talent strategies to align with business objectives.

Responsibilities

• Develop and execute the company's people strategy, aligning talent initiatives with business objectives
• Partner with leadership on organisational design, workforce planning and scaling initiatives
• Review and evolve compensation, benefits and total rewards programmes
• Design and implement performance management frameworks, feedback processes and career progression pathways
• Build leadership development programmes and equip managers with tools to support high-performing teams
• Create scalable approaches to employee development, succession planning and internal mobility
• Enhance recruiting processes, hiring manager capability and candidate experience
• Establish systems and practices that support efficient and inclusive hiring
• Partner with leaders to identify future talent needs and workforce priorities
• Oversee employee relations matters and provide guidance on complex people issues
• Ensure compliance across a multi-state workforce, including employment regulations, worker classification and related processes
• Maintain and improve people policies, procedures and governance frameworks
• Drive initiatives that strengthen culture, engagement and employee wellbeing
• Own employee listening programmes and translate feedback into meaningful action
• Continuously improve onboarding, benefits, recognition and team connection initiatives

Skills

• 8+ years of progressive People/HR experience, including experience supporting geographically distributed teams
• Proven success building or significantly transforming a People function within a scaling organisation
• Strong understanding of employment practices and workforce compliance across multiple states
• Experience partnering with both operational and professional teams within regulated or complex environments
• Demonstrated ability to coach leaders, influence stakeholders and drive organisational change
• Experience managing and developing People team members
• Excellent communication skills, sound judgement and a pragmatic, solutions-focused approach
• A passion for helping people and organisations perform at their best

Company Overview