[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Astutis, part of Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training. They are seeking a proactive, relationship-focused Account Manager to manage a portfolio of valued customers, drive meaningful growth, and deliver exceptional service while identifying upsell and cross-sell opportunities.

Responsibilities

• Delivering targeted annual sales revenue from your assigned account portfolio
• Building and maintaining strong, long-term relationships with clients, expanding contact points across accounts
• Following up on incoming enquiries and referrals to maximise opportunities
• Generating further business through new buyers, departments, and regions within existing accounts
• Identifying and converting upsell and cross-sell opportunities
• Conducting discovery meetings and delivering engaging sales presentations
• Producing tailored proposals and accurate pricing aligned with target margins
• Maintaining accurate pipeline tracking and customer records within Sage CRM
• Acting as the customer’s representative internally to ensure services are delivered to expectation
• Developing strong product and sector knowledge to provide trusted advice to customers
• Collaborating with Account Managers, Business Development Executives, and wider teams to maximise revenue
• Ensuring adherence to systems and processes in line with ISO 9001:2015 standards
• Supporting additional tasks as required by the Sales Director

Skills

• Confidence in conducting customer meetings, presentations, and commercial discussions
• A self-motivated, proactive, and resilient approach to sales activity
• Experience managing opportunities within a structured sales pipeline
• Excellent communication and relationship-building skills
• Strong collaboration skills with SDRs, Marketing, and wider commercial teams
• Comfort working towards activity and revenue KPIs
• Strong organisational and CRM management capabilities
• A commercially aware, consultative sales approach
• Permission to work in the role's location by the start of their employment
• Experience selling training, consultancy, or professional services
• Knowledge of health, safety, environmental, or compliance sectors

Benefits

• 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
• Additional Holiday Purchase
• Hybrid Working
• Performance-Related Bonus
• Life Assurance
• Vitality Private Healthcare
• Subsidised Gym Memberships
• Cycle to Work Scheme
• Discount Vouchers
• Access to Wellbeing Resources

Company Overview