[Remote] Strategic Operations Lead – Global Sales Onboarding Team

Note: The job is a remote job and is open to candidates in USA. Intuit is a company focused on optimizing its Global Onboarding Team, and they are seeking a Strategic Operations Lead to enhance operational efficiency and scalability. The role involves leveraging technology for automation and driving continuous improvements in onboarding processes while collaborating with various stakeholders.

Responsibilities

• Serve as the primary owner of Smartsheet for onboarding operations, including creating and maintaining dashboards, workflows, and automation rules
• Evaluate and implement automation solutions to reduce manual work and improve accuracy using Smartsheet, APIs, RPA, and other relevant tools
• Partner with IT and TA Tech teams to integrate onboarding tools and systems for a seamless new hire journey
• Drive continuous improvements in onboarding processes to enhance efficiency, reduce manual effort
• Implement and standardize best practices across global onboarding operations
• Identify bottlenecks and inefficiencies, leveraging data to drive decision-making and prioritization
• Develop real-time dashboards and reports to track onboarding metrics, SLAs, and effectiveness
• Analyze data to identify trends, gaps, and opportunities for improvement
• Provide insights and recommendations to leadership based on data-driven findings
• Partner with TA, IT, and functional leaders to align onboarding processes with business needs
• Act as a liaison between onboarding teams and technical teams to ensure proper tool configuration and system enhancements
• Develop training and documentation to support onboarding teams in adopting new technologies and processes

Skills

• Smartsheet proficiency: Advanced knowledge of Smartsheet, including automation, formulas, and reporting
• Process automation mindset: Strong ability to identify and implement automation solutions to optimize workflows
• Operational strategy: Experience in optimizing processes at scale, preferably in a global or high-growth environment
• Data analytics: Ability to analyze and interpret data to drive strategic decisions
• Cross-functional collaboration: Proven ability to work across teams, including TA, IT, and business units
• Change management: Ability to drive adoption of new tools and processes among diverse stakeholders
• Technical aptitude: Experience with workflow automation tools, APIs, or robotic process automation (RPA) is a plus

Benefits

• Competitive compensation package
• Strong pay for performance rewards approach
• May be eligible for a cash bonus
• Equity rewards and benefits
• In accordance with our applicable plans and programs
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location
• Intuit conducts regular comparisons across categories of ethnicity and gender

Company Overview

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