Remote Customer Service Representative

HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands. We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests. About the role • We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients • Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus • You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required) • You will work to answer customer service tickets in a timely fashion but not sacrifice on quality • Some basic administrative tasks may be required depending on the client • Reliable internet required What we look for •... Excellent English is required and tested with writing samples that may also be shared with the client • Some experience in customer facing roles (not required to be customer service specifically) • Interest in the e-commerce space • Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc.. • Attention to detail is required • Ability to relate with people and be empathetic • Able to remain calm in the chance that a customer is disgruntled and unhappy • Able to work within US timezones (PST, CST, EST) What we offer • Remote role that can be completed nearly anywhere as long as you have a reliable internet connection • Starting salary of $10 per hour for full time work (Some part time roles may be available) • Training on customer service platforms like Shopify and various other help desks • Work closely with Founders and successful entrepreneurs • Paid time off Apply Job!