[Remote] Epic Cadence Analyst II

Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is a leading healthcare organization dedicated to giving back to the community. As an Epic Cadence Analyst II, you will serve as a key clinical IT resource, assisting in the implementation and support of Epic EHR systems, providing second-level support, and delivering hands-on training to ensure effective use of the systems.

Responsibilities

• Assists CereCore Epic team with clinical IT activities
• Provides incident/issue support through data gathering
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
• Provides detailed issue resolution documentation
• Advanced knowledge in at least one Epic module
• Basic knowledge in at least one other Epic module
• Participates in module/application testing, and implementation
• Participates in software update testing
• Produces detailed build documentation and functional test scripts
• Completes test script updates
• Provides input to on policies and procedures, training, and best practices
• Present system configuration changes at Change Management meetings
• Demonstrates system functionality for end users and stakeholders
• Presents design and build changes to stakeholders for approval
• Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
• Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
• Communicates workflows to end users
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Assists in identifying and communicating referrals to support Sales and Business Development
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned
• Represent CereCore and HCA while working/interacting with external partners
• Travel as required; anticipated
• Other duties as assigned

Skills

• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Bachelors degree preferred
• Three or more years of relevant experience
• Epic Proficiency with Certification level scores within first 3 months in role required
• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Epic Application Certification/Proficiency preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

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