[Remote] Professional Services Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. One Identity is a company that helps customers manage identities and secure privileged access. They are seeking a highly organized and detail-oriented Professional Services Operations Coordinator to support Training, Resource Management, Project Administration, and Professional Services Operations activities across international teams.

Responsibilities

• Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans
• Process online training requests, create orders, complete related documentation, and manage associated administrative tasks
• Collaborate with responsible teams to publish training calendars on websites and partner portals
• Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams
• Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates
• Support partner and implementation professional certification processes
• Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing
• Support resource scheduling and assignment creation
• Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel
• Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries
• Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation
• Coordinate special billing projects and request manual invoices from Project Accounting when required
• Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution
• Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances
• Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates
• Review customer orders and submit them for processing
• Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers
• Support the creation of Statements of Work and related project documentation
• Coordinate approval workflows and legal requests
• Provide operational and administrative support for Professional Services projects and training engagements

Skills

• Previous experience in project coordination, operations, professional services administration, training operations, or resource management
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and coordinate activities across international teams
• Experience working with customer-facing and cross-functional processes
• Excellent communication and stakeholder management skills
• Comfortable working with administrative systems and business applications
• Proficiency in English, both written and spoken
• Experience with Salesforce, Litmos, or Skytap is considered an advantage

Benefits

• Remote-first, international delivery environment with strong peer support
• Exposure to complex enterprise customers and real-world identity security challenges
• Competitive compensation and benefits, plus clear growth opportunities
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Company Overview