[Remote] System Analyst
Note: The job is a remote job and is open to candidates in USA. OpenLM is hiring a System Analyst to bridge the gap between product squads and leadership in the software licensing and SAM domain. The role focuses on ensuring cohesive design and operational efficiency across teams while translating business needs into actionable specifications.
Responsibilities
- Partner with squad leads to map current-state vs. target-state designs and own the integration roadmap between them
- Author requirements documents, user stories, and acceptance criteria that engineering and QA can act on without ambiguity
- Maintain a working model of the OpenLM product surface — entities, flows, integration points — and keep it current
- Lead requirements discovery sessions with customers, support, and CS; convert findings into prioritized backlog input
- Define and validate reporting and analytics requirements; partner with engineering on the data model that supports them
- Flag operational and licensing-domain risks to leadership early, with options rather than just problems
Skills
- Strong analytical and structured-thinking skills; comfort moving between business framing and technical detail
- Experience writing requirements / functional specs that engineering teams actually use
- Familiarity with software licensing, SAM, ITAM, or adjacent enterprise-software domains (or demonstrated ability to ramp fast)
- Comfort with data: SQL or equivalent, BI tools, and reasoning about data models and metrics
- Excellent written and verbal English; able to facilitate discussions across squads and time zones
- Self-directed — this role reports to leadership and is expected to operate without close supervision
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