[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Veltris is a company focused on delivering AI-enabled solutions in the Healthcare and Dental sectors. The Customer Success Manager will drive strategic client growth, manage revenue and profitability, and ensure successful execution of tailored solutions while building strong client relationships.

Responsibilities

• Build and nurture strong relationships with key stakeholders and decision-makers within client organizations, while proactively identifying new business opportunities, including upselling and cross-selling within existing
• Serve as a Subject Matter Expert (SME) in Healthcare Dental Domain, including domains such as Multi-Unit Healthcare and Retail Health (Vet, Vision, etc), providing strategic insights and domain knowledge to drive solutions
• Create and execute strategic account plans to ensure long-term client success and revenue growth
• Meet and exceed revenue targets by managing account P&L and identifying cost-effective solutions
• Understand client needs and align company services and products to deliver tailored, industry-specific AI solutions, leveraging vertical AI capabilities across domains such as Health & Dental Care to address unique business challenges and drive measurable outcomes
• Work closely with delivery, marketing, and product teams to ensure smooth execution of client projects
• Lead contract discussions, renewals, and pricing negotiations to secure long-term partnerships
• Continuously monitor emerging trends, regulatory changes, technological advancements, and competitor strategies across Healthcare, Dental, Multi-Unit, and Retail Health domains. Leverage these insights to anticipate client challenges, identify innovation opportunities, and deliver proactive AI-driven and business transformation solutions aligned with industry’s best practices. Stay informed about industry trends, competitive landscape, and customer needs in the US region

Skills

• 12-18 years of experience in account management, sales, or business development, preferably in consulting, IT services, or enterprise solutions
• Strong interpersonal, communication, and negotiation skills to influence stakeholders
• Deep understanding of the Healthcare and Dental industry and the ability to position company offerings effectively
• Ability to address client challenges with strategic and innovative solutions
• Experience in handling project budgets, P&L, and contract terms
• Knowledge of IT solutions, digital transformation, and dental software products
• Strong problem-solving and analytical thinking
• Strong executive presence
• Ownership and accountability in a fast-paced technology led environment
• Adaptability to changing business needs

Benefits

• Competitive compensation and benefits
• Work with strategic clients and emerging technologies
• Velocity-driven culture with continuous upskilling
• Opportunity to participate in the Private Equity ecosysytem
• Collaborative, inclusive, and innovative environment

Company Overview