[Remote] Customer Service Representative - AVMA Professional Liability

Note: The job is a remote job and is open to candidates in USA. Risk Strategies Company is a part of Arrowhead Intermediaries, specializing in insurance distribution. The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner
• Escalate complex issues to senior team members or management as needed
• Research and resolve customer questions related to coverage, claims, billing, and policy details
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party
• Meet production quotas and quality standards as set forth by management

Skills

• Minimum education of a high school diploma or equivalent
• 1 to 2 years of customer service or call center experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage
• Property & Casualty (IL) preferred or ability to obtain

Company Overview