[Remote] Microsoft Operations Engineer

Note: The job is a remote job and is open to candidates in USA. GSD Search, LLC is a growing enterprise organization seeking a Modern Workplace Engineer to support and enhance its digital workplace environment. The role involves maintaining collaboration and productivity platforms, troubleshooting technical issues, and improving operational processes to deliver a seamless technology experience for employees.

Responsibilities

• Provide engineering support across Microsoft cloud technologies, endpoint management, identity services, collaboration platforms, and workplace productivity solutions
• Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds
• Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement
• Develop and maintain technical documentation, operational procedures, and support runbooks
• Participate in the deployment, configuration, administration, and optimization of workplace technologies
• Execute technology initiatives from planning through implementation, testing, deployment, and operational handoff
• Collaborate with infrastructure, security, architecture, and application teams to support enterprise-wide initiatives
• Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools
• Contribute to incident, problem, and change management activities while maintaining a strong service-oriented mindset
• Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness

Skills

• 4+ years of experience in systems administration, endpoint engineering, workplace technology, Microsoft cloud engineering, or related infrastructure roles
• Strong troubleshooting and root-cause analysis capabilities
• Hands-on experience administering Microsoft 365 technologies within enterprise environments
• Ability to work across multiple technologies and support functions with minimal oversight
• Experience supporting identity, endpoint, collaboration, and productivity platforms at scale
• Working knowledge of: PowerShell scripting, Microsoft Graph API, Git and version control, CI/CD concepts and deployment processes, Infrastructure-as-Code technologies such as Terraform, Bicep, or ARM, ITSM platforms such as ServiceNow or similar tools
• Experience supporting executive leadership or highly visible user populations
• Previous experience in Desktop Support, End User Computing, or Service Desk environments
• Microsoft certifications such as: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), ITIL Foundation certification or equivalent service management training
• Experience incorporating AI tools into engineering or operational workflows
• Exposure to regulated environments with change management, audit, or compliance requirements
• Familiarity with Power Platform, workflow automation, or ServiceNow development

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