[Remote] SaaS Implementation Project Manager
Note: The job is a remote job and is open to candidates in USA. On-Demand Group is seeking a SaaS Implementation Project Manager to join their PMO Team. The Project Manager will be responsible for managing software implementations, ensuring effective client communication, and coordinating across functional teams to deliver successful project outcomes.
Responsibilities
- Effectively manage client communications and expectations
- Own the customer relationship function as primary point of contact during implementation, and maintain position as trusted advisor to clients
- Define implementation projects, execute tasks, complete deliverables, coordinate staffing, and monitor and report results
- Develop and deliver training
- Able to function as subject matter expert in order to collect complete and accurate business requirements from clients
- Work as a team player and leader in order to effectively coordinate across functional teams
- Collaborates with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions
- Presents project statuses to executive team
- Works closely with Business Analyst to ensure that all documentation accurately reflects client needs and clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc)
- Manages issues, risks and changes using appropriate and agreed upon processes
- Coordinate estimation of development effort
- Plan milestones, track progress, prioritize bug reports
- Coordinate training for team members
Skills
- Bachelors Degree (preferably in Management Information Systems, Computer Science, Business or related discipline)
- 3-5 years of experience successfully managing complex software projects, including client facing projects
- Deep technology skill set
- Understanding of sFTP, APIs
- Knowledge of file formats
- Experience with unique GUIDs
- Experience with integrations
- Knowledge of HTML
- Experience in the specialty pharmacy industry
- Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
- A working knowledge of pharmaceutical, special pharmacy, hub or related industries
- Direct experience in consulting for external clients
- Ability to plan, direct, and deliver outstanding presentations
- Excellent written and verbal communication skills
- Impeccable organizational skills and attention to detail
- Exceptional interpersonal and teamwork skills
- Ability to multitask in a fast paced organization
- Proven experience at working independently with minimal supervision and as part of a team to complete assignments
- Flexibility and adaptability to rapid change
- Agile software development experience
- Specialty pharmacy industry experience
Company Overview