Employer Reporting Analyst

Employer Reporting Analyst Requisition ID: req1399 Employment Type: Unclassified Regular Full-Time (URF) Division: Pension Services Compensation: 55,582.00 - 72,000.00, Annual Salary Job Closing: 7/1/2026 Location: TRS Headquarters Building 1 4655 Mueller Boulevard Austin, Texas, 78723 United States WHO WE ARE: In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives. Are you ready to take your career in customer service to the next level? If so, the Employer Reporting Analyst position might be for you! TRS is looking for candidates who are ready to provide excellent technical and customer support for employers in Texas public education. You will support the employers with their monthly electronic reports, troubleshoot file submission issues, perform thorough analysis of the data reported and answer questions about TRS laws and rules. Excellent customer service, attention to detail, critical thinking and research skills are very important to this role. If you enjoy working with business clients and establishing professional relationships with them, this might be the opportunity you’re looking for! This position is remote, but selected candidate must reside in Texas and will be required to report to Austin for New Employee Orientation. WHAT YOU WILL DO: Technical / Customer Assistance

• Responds to complex telephone and written inquiries from reporting employers and agency members regarding TRS laws, rules, policies, procedures, forms and processes; answers questions and resolves problems or forwards inquiries to appropriate agency staff.
• Troubleshoots file transmission issues, identifies processing problems/errors, and effectively communicates resolutions, both orally and in writing, to reporting employers.
• Determines the basis for reporting errors, identifies error patterns and trends, and provides training to reporting employer staff to prevent reoccurrence.
• Interprets and explains TRS laws and rules to enforce electronic reporting requirements.
• Assists in analyzing the impact of new and proposed legislation on Benefit Accounting programs and operations, and in developing recommendations for future legislation.

Report Examination

• Performs detailed, technical review of demographic, payroll, and employment after retirement reports from reporting employers throughout the state for accuracy of computations, contribution data, and demographic information
• Reviews complex report adjustments submitted by reporting employers and determines appropriate action. Assists reporting employers with reconciling out-of-balance reports and ledger transactions.
• Monitors monthly report submission for assigned reporting employers and pursues delinquent reports and/or deposits.

Training

• Travels to meeting sites throughout the state by car and commercial aircraft to conduct training presentations.
• Coordinates meeting logistics, such as delivery and set-up of audio/visual and computer equipment, handouts and other presentation materials.

Performs related work as assigned. WHAT YOU WILL BRING: Required Education

• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience

• Three (3) years of full-time directly related, progressively responsible experience in electronic reporting, banking, accounting, claims processing, benefit processing, or a customer-service related position involving communicating laws, regulations, and policies or related experience.

Preferred Qualifications

• Associate's or Bachelor's degree from an accredited college or university.
• Experience working with financial systems and communicating complex technical information.

Knowledge of:

• Accounting and business concepts and terminology.
• Agency reporting employer requirements, policies, procedures, and systems.
• Agency Laws and Rules concerning membership eligibility, compensation eligible, service credit, and employment after retirement.

Skills in:

• Interpreting, applying, and explaining complex laws, regulations, policies, and procedures.
• Analyzing detailed financial reports with a high degree of accuracy.
• Using a computer in a Windows environment with Microsoft Office software (Word, Excel, Teams, etc.) and other business software, including accurately entering alpha/numeric data.
• Effective verbal and written communication of complex technical information to people of all levels of technical knowledge.
• Delivering training workshops and utilizing presentation equipment, including lap-top computers and projectors.
• Utilizing presentation software, including Microsoft PowerPoint.
• Providing quality customer service.

Ability to:

• Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
• Travel occasionally for work assignments and training.
• Work effectively in a professional team environment.

Military Occupational Specialty (MOS) Codes: Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information. To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite. For more information, visit www.trs.texas.gov. Apply To This Job