Technical Customer Success Manager EMEA
About Us
Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Technical Customer Success Manager to manage and grow relationships with Antavo customers across the EU region. This role is focused on long-term customer success, platform adoption, value realization, and strategic partnership. You will act as a trusted advisor to customers, helping them achieve their loyalty goals, adopt the Antavo platform successfully, identify risks, and uncover opportunities for growth. You should have strong experience in technology SaaS products. Experience in loyalty, CRM, MarTech, customer engagement, e-commerce, or digital commerce is highly preferred. A key part of this role is developing a strong understanding of the Antavo platform. You should be eager to learn how the platform works, understand customer configurations and use cases, and confidently guide customers on how to use Antavo effectively. This role requires regular customer engagement, including remote meetings and in-person customer visits. You should be comfortable with approximately 30–40% travel across the EU region to conduct Executive Business Reviews, ad-hoc success planning sessions, workshops, and relationship-building meetings. Candidates must already be based in the EU region. Relocation and visa sponsorship is not available for this role. Candidates must be fluent in English, other languages considered a plus. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Customer Success Manager to join our friendly and agile team. I’m looking for someone who is customer-focused, proactive, eager to learn, and excited to develop a strong hold of the Antavo platform while helping us improve our Customer Success processes, automations, and ways of working. I’m looking forward to working with you! Your main responsibilities Manage and grow relationships with Antavo customers across the EU region Act as the main Customer Success point of contact after implementation and throughout the customer lifecycle Build and maintain strong relationships with customer stakeholders, including marketing, CRM, loyalty, digital, product, technical, and executive teams Understand each customer’s business goals, loyalty strategy, success metrics, platform usage, and adoption needs Develop a strong working knowledge of the Antavo platform, including loyalty capabilities, configuration logic, workflows, integrations, customer use cases, and product releases Guide customers on how to use Antavo effectively to achieve their loyalty and business objectives Lead regular customer meetings, success planning sessions, Executive Business Reviews, and strategic check-ins Travel across the EU region when required, approximately 30-40%, to meet customers in person Conduct ad-hoc success planning sessions, strategic workshops, and customer alignment meetings when needed Proactively identify customer risks, blockers, adoption gaps, and opportunities for improvement Monitor customer health, adoption, satisfaction, engagement, and value realization Support renewal and expansion conversations by identifying customer value, risks, and growth opportunities Act as a bridge between customers and internal teams such as Product, Support, Professional Services, Implementation, Sales, Marketing, and Customer Engineering Capture and share structured customer feedback internally to improve customer outcomes and product understanding Help improve Customer Success processes, playbooks, reporting, customer health tracking, automation, and internal workflows Use AI tools where relevant to improve productivity, customer communication, reporting, insights, and process automation Continuously deepen product, domain, customer, loyalty, and SaaS knowledge You should have Proven experience as a Customer Success Manager, Client Success Manager, Account Manager, or similar customer-facing role in a B2B technology SaaS company Strong experience working with technology SaaS products Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, renewals, and expansion Experience managing mid-market or enterprise customers Ability to learn technical SaaS products quickly and develop strong platform knowledge Ability to translate customer business goals into product adoption, platform usage, and success plans Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust Strong stakeholder management skills across both business and technical audiences Strong problem-solving skills and a structured, proactive mindset Commercial awareness and the ability to identify customer risks and growth opportunities Strong ownership and task prioritisation skills across multiple customers Willingness and ability to travel approximately 30-40% across the EU region for customer meetings, Executive Business Reviews, workshops, and ad-hoc success planning sessions Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations. Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned Comfortable working in a remote, international SaaS environment Must already be based in the EU region and legally able to work there Nice to haves Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle Experience working with retail, fashion, beauty, hospitality, travel, grocery, or consumer brand customers Experience running Executive Business Reviews, success plans, customer workshops, or strategic planning sessions Experience improving Customer Success processes, playbooks, dashboards, feedback loops, or automation workflows Experience working with configurable SaaS platforms, technical teams, integrations, APIs, or customer implementation projects Familiarity with e-commerce platforms such as Shopify and marketing CRM/automation platforms such as Salesforce, Oracle, or Emarsys
Benefits
The opportunity to quickly advance in your career AntavoCare health insurance benefit International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities A dynamic, no corporate-BS environment to learn, grow, and really make an impact You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.” “Truly international vibe, with different nationalities working on one mutual goal." "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)" "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. We will never contact you by Whatsapp or text message - be job scam aware Before you apply, please read the Privacy Notice of Antavo. Apply To This Job