[Remote] Clinical Healthcare Application Trainer

Note: The job is a remote job and is open to candidates in USA. enkompas Technology Solutions is seeking a skilled Clinical Healthcare Application Trainer with extensive experience in EHR/EMR systems, particularly with Netsmart software. The trainer will be responsible for designing, delivering, and maintaining training programs to ensure clinical and administrative staff can effectively use healthcare applications.

Responsibilities

• Design and develop comprehensive training programs and materials for end-users of the system, tailored to various clinical and administrative roles
• Lead group training sessions, one-on-one coaching, and virtual sessions for new hires and existing staff on the functionality and best practices of EHR/EMR software
• Adapt training content to fit the specific workflows and needs of different departments, ensuring that each user group fully understands how to use the software in their daily operations
• Serve as the primary resource for questions and issues related to the software, providing hands-on support and troubleshooting during and after the training process
• Create and maintain up-to-date user manuals, guides, video tutorials, and other supporting documents to ensure all users have access to key resources for ongoing learning
• Assess the effectiveness of training programs by gathering feedback, conducting post-training assessments, and tracking user proficiency with the EHR system
• Collaborate with IT, clinical teams, and project managers to ensure that training initiatives are aligned with broader organizational goals and project timelines
• Stay informed of any updates or new features within ensuring that users are trained on new functionalities and system improvements in a timely manner
• Continuously improve training methodologies by integrating user feedback and staying current with best practices in healthcare software training

Skills

• Bachelor's degree in healthcare, Information Technology, Education, or a related field
• 3+ years of experience in training or supporting clinical healthcare applications, with specific experience in EHR/EMR systems (Netsmart preferred)
• In-depth knowledge of EHR/EMR systems, especially in a clinical setting, with a strong understanding of healthcare workflows and processes
• Experience in developing and delivering training programs for clinical and non-clinical staff at various skill levels
• Excellent communication and presentation skills, with the ability to explain complex systems in a clear and concise manner
• Strong organizational skills with the ability to manage multiple training initiatives and locations
• Problem-solving and troubleshooting abilities to assist users with software-related issues
• Proficiency in creating training materials using various formats such as PowerPoint, instructional videos, and e-learning platforms
• Experience with learning management systems (LMS) to track training progress and manage user certifications
• Certification or formal training in EHR (Netsmart preferred) system
• Experience working in a behavioral health or human services environment is a plus

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