[Remote] Product Manager/Account Manager

Note: The job is a remote job and is open to candidates in USA. Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. They are seeking an experienced Product Manager/Account Manager to provide product management support services and manage client accounts, ensuring alignment with business goals and customer needs through strategic analysis and collaboration.

Responsibilities

• Oversee and advise the development of a product or products within the client product portfolio
• Lead, assist and/or guide the identification and articulation of client business program objectives and key results (OKRs) for product development or delivery
• Lead, assist and/or guide the identification of relevant performance outcome measures
• Lead, assist, and/or guide the development and management of product vision, product Roadmap, and serve as the content authority for the acceptance criteria for product features
• Lead, assist, guide, and monitor efforts to establish quantifiable and qualitatively measurable product performance measures
• Contribute to internal and external stakeholder understanding of and support for product management processes, artifacts, and results with project staff, project sponsor, Subject Matter Experts (SMEs), and other internal and external stakeholders
• Represent and align with the client Product Management organization in all internal and external stakeholder interactions
• Work collaboratively with other vendors and state staff on team assignments
• Participate in the client Product Manager Community of Practice, contributing constructively to the development of the Product Management competency of the entire organization
• Resolve, or appropriately escalate, when necessary, obstacles for product delivery teams related to product needs, questions or conflicts
• Assist and support Product Owners to understand Stakeholder and User pain points, needs, opportunities, and priorities such that they can serve as the voice of the customer/user to product development teams and set delivery team backlog priorities appropriately
• Consult with client Product Management leadership to guide and align individual products with the client Product Portfolio Vision, Goals and Roadmap
• Assist and support client Product Managers and Product Owners to ensure product user acceptance and use, including through development of implementation plans, acceptance metrics, and performing activities related to execution
• Assist and support client Product Manager and Product Owners to identify and articulate acceptance criteria for user stories
• Assist with and support stakeholder management/user relations during product planning, discovery, and development
• Conduct business solution research, assisting with the identification of business process re-engineering to maximize the value of new products and/or support product adoption
• Prepare or assist with development of workflow and business architecture diagrams as necessary to establish a thorough understanding of as-is and to-be business processes
• Assist with driving product launches and collaborating with business teams to facilitate awareness and adoption of new features and capturing customer feedback
• Use data to assess product use outcomes and refine and/or iterate upon product priorities to achieve product strategy
• Participate in scrum ceremonies, including sprint planning, backlog refinement, sprint review, and retrospectives
• Assist with writing and refining user stories to support Product Owners to maintain a ready-to-work backlog aligned to the Product Roadmap
• Assist with writing and editing release notes, training materials, or other communications to the product stakeholders and users
• Establish and maintain a client program-focused product management process that supports the modernization of mission-critical applications/products
• Prepare and present product strategy, Roadmap, and priorities to internal and external stakeholders with exceptional communication materials and skill

Skills

• Proven work experience as an Account Manager juggling multiple accounts and/or projects at a time
• Within the last ten (10) years, must have a minimum of three (3) years of full time equivalent (FTE) experience in understanding end-to-end product development cycles developing products; UX conducting market research; generating product requirements; determining product road maps and specifications, production timetables, and time-integrated plans for product introduction; developing service to market strategies; and managing client service relations
• Must possess a bachelor's degree. Successful completion of a bootcamp in a related field plus an additional year of experience may be substituted for the degree requirement. A copy of the degree must be provided upon request
• Within the last ten (10) years, must have a minimum of nine (9) years of FTE experience in developing products; conducting market research; pricing and developing marketing strategies. At least three (3) years of that experience must have been in a lead capacity
• Within the last five (5) years, must have a minimum of three (3) years of FTE experience in the developing use cases, scenarios, and workflow analyses to help create and validate business requirements
• Within the last ten (10) years, must provide at least two (2) references from previous engagements of similar size, scope, and type of service
• Hold an active and valid Scrum Product Owner Certification. A copy of the certificate must be provided upon request
• Hold an active and valid SAFe® Product Manager/Product Owner or Agilist Certification. A copy of the certificate must be provided upon request
• Within the last five (5) years, experience in developing product objectives and key results with internal and external governmental stakeholders
• Within the last five (5) years, experience working with Medicare/Medicaid/Medi-Cal programs or services
• Two (2) years working as a Account Manager serving State of California government organizations

Benefits

• The salary and benefits of the bigger companies
• A flexible workplace
• A great work-life balance

Company Overview