[Remote] Field Service Engineer, Cryogenic Solutions / East Coast

Note: The job is a remote job and is open to candidates in USA. Azenta Life Sciences is focused on innovation and customer satisfaction, and they are seeking a Field Service Engineer to support advanced Cryogenic solutions. In this role, you will install, maintain, and troubleshoot cryogenic systems at customer sites, ensuring optimal performance and customer satisfaction in a regulated environment.

Responsibilities

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage, transport, and thawing equipment, including associated software and hardware, in accordance with Azenta policies and procedures
• Support customers using automated cryo storage systems, LN₂ vapor freezers, cryogenic carriers, and dry‑bath thawing solutions, ensuring optimal system performance
• Interface directly with customers to meet contract SLAs and maintain high levels of customer satisfaction in regulated laboratory and clinical environments
• Maintain a safe and compliant working environment, particularly when working with cryogenic temperatures, liquid nitrogen systems, and safety protocols
• Obtain and maintain required Equipment Service and Operation Certifications, including Cryo‑specific systems
• Accurately document service activities through Service Reports, Status Reports, and performance summaries
• Respond productively to changing priorities, including system alerts, escalations, and tool‑down events
• Act as a point of contact (PoC) for customers and internal Azenta management
• Provide weekly system performance summaries, including system events, Pareto analysis, and root cause / corrective action reporting
• Support additional KPI measurement requests throughout the contract period
• Assist with sample migration activities, including the transition of samples into new Cryo storage formats and systems

Skills

• Associate of Science (AS) degree, technical certificate, or equivalent hands-on technical training
• Minimum of 5 years of relevant technical experience, or equivalent military technical training
• Strong electrical and mechanical fundamentals
• Ability to communicate clearly and professionally in English (reading, writing, and speaking), including effective interaction with customers and internal teams
• Valid driver's license, good driving record, reliable transportation, and ability to obtain a valid passport during employment
• Ability to successfully pass background screening requirements
• Must be located on the US East Coast with convenient access to a major airport for frequent travel
• Proven troubleshooting skills, using a structured and methodical approach to diagnose system issues, identify root causes, and implement corrective actions
• Ability to work independently in the field while prioritizing issues based on urgency, customer impact, and business needs
• Strong sense of ownership and commitment to resolving problems through to completion
• Comfort working with computers and standard business software, including Windows-based operating systems
• Experience documenting work through service reports, system updates, and performance summaries
• Familiarity with Oracle or similar systems is a plus, but not required

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