[Remote] Customer Success Coordinator

Note: The job is a remote job and is open to candidates in USA. WarriorBabe is a company dedicated to empowering women through fitness and personal growth. They are seeking a Customer Success Coordinator to support clients in their fitness journeys, ensuring a positive onboarding experience and fostering long-term engagement with the company's programs. This role involves building strong relationships with clients, addressing their questions, and identifying opportunities for further support and program participation.

Responsibilities

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
• Work closely with the internal WarriorBabe team to support any client issues and escalations
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach

Skills

• 3-5+ years in customer service, preferably with experience in client success
• Ability to articulate ideas clearly, both verbally and in writing
• Solid understanding of Customer Relationship Management (CRM) systems and project management tools
• Exceptional multitasking skills
• Strong time-management skills
• Availability to accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
• Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
• Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles

Benefits

• Performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes
• Full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times
• After 90 days, you will gain access to medical, dental, and vision insurance
• Immediately eligible to participate in our 401k plan featuring employer matching
• Accrued PTO, including paid holidays, to support work-life balance
• Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products

Company Overview