[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Inolex is a fast-growing, innovative manufacturer of sustainable personal care ingredients serving leading brands worldwide. We are seeking a proactive, relationship-driven Technical Account Manager to strengthen partnerships and deliver exceptional value through technical and commercial expertise.
Responsibilities
- Manage and grow a portfolio of regional key accounts, ensuring alignment with Inolex’s strategic priorities
- Build and maintain trusted relationships with decision makers, influencers, and technical teams at customer organizations
- Develop and execute account plans that balance short-term wins with long-term growth opportunities
- Identify opportunities within existing accounts to expand share of wallet
- Develop proposals and negotiate contracts aligned with company objectives and client needs
- Provide technical expertise on formulations, applications, and regulatory compliance; troubleshoot challenges as needed with internal teams
- Lead joint development projects and support customer innovation initiatives
- Conduct technical presentations, workshops, and training sessions for customers
- Monitor market trends and customer insights to inform product development and innovation
- Represent Inolex at industry events, tradeshows, and technical seminars
- Maintain accurate CRM records, forecasts, budgets, and reporting
- Support special projects and additional business needs as required
Skills
- Strong communication and relationship-building skills
- Ability to translate technical concepts into clear, actionable solutions
- Organized and detail-oriented with excellent time management skills
- Analytical thinking to interpret data and identify growth opportunities
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to work independently and collaboratively across functions
- Problem-solving mindset with a proactive approach
- Keen ability to recognize critical details and act on insights
- Bachelor's degree in Chemistry, Biochemistry, Chemical Engineering, or related technical field
- Minimum 5 years key account management experience in the Northeast with at least 10 years in the personal care industry
- Solid understanding of personal care ingredients, formulation, and market dynamics
- Ability to work remotely and travel to customers and on-site company meetings
- This role will be subject to approximately 25% overnight travel
- Prior formulation experience or ability to troubleshoot is a strong plus
- Active in relevant industry associations
- Passion for joining an innovative, sustainable ingredient manufacturer!
Company Overview