[Remote] Project Manager Lead
Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a Project Manager Lead to oversee technical implementation delivery for ImageCentre and DirectLink products in the banking sector. The role involves managing team performance, ensuring operational excellence, and serving as a primary escalation path for client support during critical periods.
Responsibilities
- Senior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clients
- People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
- Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
- Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
- Must work US business hours; 15% travel to client sites and internal engagements as required
- Oversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
- Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
- Drive standardisation of implementation processes, methodologies, and documentation practices
- Manage delivery risks, scope changes, and cross-team dependencies proactively
- Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously
- ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle
- DirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
- Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
- Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
- Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
- Excellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issues
- Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
- Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
- Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
- Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability
- Excellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levels
- Talent assessment — evaluate team member capabilities, identify skill gaps, and build development plans
- Excellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culture
- Performance management — set clear objectives, provide regular feedback, and manage accountability
- Workforce and capacity planning — align staffing to project demand, manage utilisation, and support resource allocation decisions
- Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams
- Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders
- Contributes to practice strategy, hiring decisions, and operational planning at the management level
- Champions continuous improvement, knowledge sharing, and a collaborative team culture
- Must be available to work US business hours (North America client base)
- 15% travel required for client site visits, team engagements, and strategic meetings
Skills
- Senior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clients
- People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
- Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
- Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
- Must work US business hours; 15% travel to client sites and internal engagements as required
- Oversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
- Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
- Drive standardisation of implementation processes, methodologies, and documentation practices
- Manage delivery risks, scope changes, and cross-team dependencies proactively
- Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously
- ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle
- DirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
- Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
- Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
- Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
- Excellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issues
- Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
- Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
- Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
- Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability
- Excellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levels
- Talent assessment — evaluate team member capabilities, identify skill gaps, and build development plans
- Excellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culture
- Performance management — set clear objectives, provide regular feedback, and manage accountability
- Workforce and capacity planning — align staffing to project demand, manage utilisation, and support resource allocation decisions
- Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams
- Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders
- Contributes to practice strategy, hiring decisions, and operational planning at the management level
- Champions continuous improvement, knowledge sharing, and a collaborative team culture
- Must be available to work US business hours (North America client base)
- 15% travel required for client site visits, team engagements, and strategic meetings
Company Overview