[Remote] Clinical Hlth IT App, Lead

Note: The job is a remote job and is open to candidates in USA. UT Health San Antonio is a healthcare institution seeking a Clinical Health IT Application Lead to provide expert-level support within the Epic Program. The role involves managing project initiatives, collaborating with teams, and ensuring the effective implementation of Epic applications while promoting a culture of continuous improvement.

Responsibilities

• Promoting weekly assignments, including strategy deployment, related to Epic build/issue resolution
• Communicates with leadership about project milestones, policies, and decisions. Communicates priorities and expectations to the team
• Creates a learning environment, including orienting new staff in conjunction with Director
• Creates opportunities for employees to develop their skills and abilities. Continues own education to strengthen knowledge and meet current and future goals Leads daily and/or weekly huddles
• Communicates effectively Models open, clear, and consistent communication. Lead team's response to all communications while working with Technical Communications Coordinator for external communication. Leads by example. Demonstrates effective listening – listens to understand
• Demonstrates expertise and builds commitment. Ensures employees understand their role and responsibilities in building and issue resolution in achieving organizational success. Produces knowledge articles, architecture documents, and strategic plans as needed to guide the technical strategy of the department
• Holds others accountable to utilizing and keeping that documentation up to date within their content area. Accountable for maintaining system integrity. Performs analysis and troubleshooting to resolve complex incidents not resolved by the user or tier I support
• Create a culture of continuous improvement Delegates and balances responsibility according to the individuals' skills, knowledge, and abilities. Provides team member performance documentation to Manager
• Mentors and assists staff to grow in application and workflow knowledge
• Uses performance improvement tools and processes to improve quality. Leads measurable continuous improvement efforts, projects, and operational activities
• Use the enterprise project management tools to fully track projects and resourcing and hold team accountable for use and updates
• Encourages employees to understand and meet or exceed customer expectations. Resolves customer complaints immediately. Works collaboratively across the organization - considers the impact of decisions and actions on other departments
• Performs all other duties as assigned

Skills

• Advanced knowledge of Microsoft Office (Word, Excel, and Outlook)
• Ability to read and follow complex instructions, and to analyze and diagnose problems
• Bachelor's Degree in computer science, business, or related field is required
• A minimum of 6 years of directly related Epic experience including in-depth knowledge of software development/build life cycles
• Epic Certified in Ambulatory and/or Inpatient, Beacon required within one year of hire date

Benefits

• Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
• UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas.
• Family members can be added to the plan through payroll deduction.
• Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
• Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
• Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan.
• Both PPO plans allow employees to choose any licensed dentist.
• Fully insured Vision Care benefits are offered by Superior Vision Services.
• Two vision plan options that offer either standard or enhanced vision benefits.
• Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
• Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
• Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP).
• TRS is a defined benefit retirement plan which UT Health matches employee contributions.
• ORP is for eligible faculty staff employees.
• Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
• A generous leave program offers multiple paid leave options:
• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year.
• PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.
• Employees enjoy a range of discounts on services, tickets, and gym membership.

Company Overview