[Remote] Technical Account Manager - Remote, USA

Note: The job is a remote job and is open to candidates in USA. TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling improved and automated digital processes. They are seeking a Technical Account Manager to support enterprise customers, acting as a strategic technical advisor to drive platform adoption and optimize solution performance for long-term customer retention and growth.

Responsibilities

• Lead Technical Strategy and Solution Architecture
• Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
• Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
• Identify areas of further system integration (API etc.) and assist with configuration
• Drive Adoption and Technical Enablement
• Build, document and execute tailored technical onboarding and adoption plans
• Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
• Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
• Proactively Optimize Performance & Troubleshoot
• Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
• Provide Validation and Health Check reports for existing customer environments
• Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
• Deliver technical value and report on measurable outcomes
• Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
• Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy
• Support Expansion and Growth Opportunities
• Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis
• Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth
• Technical Expertise
• Become an expert in the TeamViewer product suite
• Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)
• Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations
• Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs
• Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders
• Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
• Strong troubleshooting, prioritization, and cross-functional coordination skills

Skills

• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments
• Experience with ServiceNow, ServiceNow integrations and API integrations
• Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)
• Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations
• Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs
• Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders
• Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
• Strong troubleshooting, prioritization, and cross-functional coordination skills
• Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus
• Experience with large-scale environments (10,000+ endpoints) is highly desirable

Benefits

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and casual dress code

Company Overview

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