[Remote] Principal Product Manager

Note: The job is a remote job and is open to candidates in USA. CivicPlus is a company focused on innovation and collaboration to impact local government and its residents. The Principal Product Manager will define and drive product strategy and execution for a major product area, ensuring alignment with company objectives and market opportunities while leading cross-functional partnerships to deliver high-impact solutions.

Responsibilities

• Own and articulate the multi-year product vision, strategy, and portfolio roadmap, aligning investments to company objectives, revenue targets, customer outcomes, and emerging market opportunities
• Identify and incubate new market opportunities, adjacent offerings, and AI-enabled capabilities that expand total addressable market and create durable competitive advantage
• Build, prioritize, and continuously refine a scalable roadmap informed by customer discovery, Voice of Customer insights, product analytics, revenue performance, and technical feasibility
• Lead the end-to-end product lifecycle from discovery and business case development through delivery, launch, adoption, optimization, and retirement decisions
• Translate complex customer, regulatory, and business requirements into clear product requirements, user stories, acceptance criteria, and prioritized backlogs
• Partner with Engineering and Design to deliver secure, scalable, extensible solutions while making informed trade-offs across features, AI innovation, integrations, performance, and technical investments
• Drive product-to-product integrations, partnerships, and platform capabilities that increase cross-sell, upsell, retention, and overall portfolio value
• Ensure products meet applicable security, accessibility, data privacy, and regulatory standards required for local government clients
• Own product revenue performance in partnership with Sales and Finance, contributing to pricing strategy, packaging, forecasting inputs, and pipeline acceleration efforts
• Lead go-to-market strategy and execution in partnership with Product Marketing, Sales, and Customer Success, including positioning, enablement, launch planning, and post-launch performance optimization
• Serve as a trusted product authority in customer engagements, executive briefings, marketing events, and sales cycles, providing expert guidance on product capabilities, roadmap direction, integrations, and AI strategy
• Define and track key performance indicators including adoption, engagement, retention, ARR growth, margin impact, and customer satisfaction, using insights to drive continuous improvement
• Jump into underperforming or strategically critical products to assess gaps, clarify strategy, realign roadmaps, and accelerate measurable outcomes
• Pioneer AI-powered solutions that solve high-value customer problems and can be leveraged across the broader product portfolio
• Mentor and coach other product managers, modeling strong discovery practices, data-driven prioritization, and executive-level communication
• Contribute to and elevate product management standards, processes, tooling, and operating models across the organization
• Communicate product strategy, risks, performance, and outcomes clearly and regularly to executive leadership and cross-functional stakeholders
• Other duties as assigned by leadership

Skills

• Bachelor's degree in Business, Computer Science, Engineering, or a related field preferred, or equivalent work experience
• 8+ years of progressive product management experience, preferably in SaaS or technology-driven environments
• Demonstrated ownership of product strategy and measurable business outcomes across the full product lifecycle
• Experience operating at portfolio level with responsibility for revenue impact, market expansion, or new product incubation
• Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments
• Proven success leading AI-enabled product initiatives or emerging technology innovation
• Experience partnering closely with Sales and participating directly in enterprise-level customer engagements
• Deep technical fluency with the ability to understand system architecture, integrations, APIs, data models, AI/ML concepts, and platform scalability considerations
• Strong ability to translate business strategy into executable roadmaps and prioritized backlogs
• Experience working within Agile product development environments
• Proficiency with modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent
• Strong analytical and financial acumen with the ability to connect product decisions to revenue growth, margin impact, retention, and customer lifetime value
• Ability to operate effectively at both executive strategy level and detailed execution level
• Demonstrated ability to make high-impact trade-offs in ambiguous, fast-moving environments
• Excellent written and verbal communication skills, including executive-level presentations and customer-facing engagements
• Proven ability to influence cross-functional stakeholders without formal authority
• Established credibility and trust with Sales teams as a product expert and commercial partner
• Demonstrated ability to mentor and develop other product managers
• High degree of autonomy and ownership; able to independently drive complex, ambiguous initiatives with enterprise impact
• Recognized as a senior individual contributor capable of stepping into leadership gaps when needed

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan

Company Overview