[Remote] Data Center Operations & Digital Services Manager
Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is seeking a Data Center Operations & Digital Services Manager to manage the execution and growth of data center and digital service operations across North America. This role involves leading a team, ensuring service delivery performance, and establishing governance while addressing operational challenges and managing risk.
Responsibilities
- Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes
- Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution
- Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved
- Build and scale operational models and team capabilities while supporting hands-on execution as needed
- Serve as the escalation point for operational, technical, and customer issues
- Oversee operational risk management, including identifying issues and implementing corrective actions
- Support onboarding, transition, and lifecycle management of new and existing service contracts
- Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Skills
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
- Bachelor's degree in engineering, operations, or a related technical field
- 10+ years of experience in operations, service delivery, or project/program management
- Experience managing cross-functional teams in an operational or service environment
- Experience with digital services, critical infrastructure, or data center operations
- Experience building or scaling operational organizations in a global environment
Benefits
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Competitive health and retirement benefits
- Paid leave and flexible work arrangements
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