[Remote] Customer Success Representative
Note: The job is a remote job and is open to candidates in USA. GoTab, Inc. is a Restaurant Commerce Platform that aids venues in managing profitable operations while enhancing guest satisfaction. The Customer Success Representative will provide technical and operational support to users, becoming a product expert and troubleshooting issues to ensure customer satisfaction.
Responsibilities
- Provide immediate technical and operational support via phone and chat
- Serve as a product expert and trusted technical resource for partners
- Clearly communicate resolutions and follow through on any open issues
- Share customer feedback to help improve product usability and performance
- Troubleshoot hardware, software, network, and mobile OS issues
Skills
- Strong ability to prioritize and manage multiple issues simultaneously
- Quick learner with a proactive, startup-ready mindset
- Excellent communication skills and experience working remotely
- Eagerness to gain deep technical knowledge of the GoTab platform
- Nights and weekends required. Schedule will vary depending on business need
- Tech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systems
- Must reside in the United States
- Hospitality or restaurant experience is highly preferred
Benefits
- Medical, Dental, & Vision insurance
- 401k with an employer match
- Generous PTO & Holidays
Company Overview