[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. LGC is a leading global manufacturer and service provider of quality assurance and research tools. The Account Manager will build strong relationships with key stakeholders and grow revenue in the Standards business, focusing on Reference Materials and Analytical Standards product lines.
Responsibilities
- Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals), representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships
- Identify and close new opportunities, attained from either prospecting as self generated leads or from marketing as marketing qualified leads
- Involve additional LGC Standard’s team members (e.g., end market sales managers, quoting specialists, etc.) on an as-needed basis to best service customer needs and to achieve the highest level of customer experience
- For relevant sites at specific strategic accounts, the account manager will collaborate with the strategic account manager to conduct planning and customer reviews
- The account manager will use LGC’s sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevant sales forecasts in an accurate and timely manner
- Develop an in-depth understanding of key LGC products and their applications
- Meet and exceed assigned sales targets for LGC Standards
- Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads, convert prospects, follow-up on quotations and drive new sales; the account manager will accordingly maintain CRMs with up-to-date customer information
- The account manager will increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours
Skills
- B.S. in chemistry, physics, biochemistry, biology, or equivalent
- At least 5 years' experience in selling technical products used in research laboratories
- Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals
- Experience with customer relationship management platforms, such as Sales Force and Desk
- Outstanding commercial awareness and planning abilities
- Proven track record meeting and exceeding sales targets
- English fluency
- Willing to travel up to 50% within territory: VT, NH, MA, RI, CT, NY, PR
- Sales & Engagement: uncovering needs, demand generation, persuasion & negotiation, account management
- Product Knowledge: value propositions, solution development
- Market Knowledge: competitive landscape, positioning, and industry trends
- Account Management: relationship management, cross & up-selling skills, customer retention, opportunity creation and conversion
- Prior successful key account management experience dealing with central procurement
- Expertise in Microsoft Office products
- Fluency or proficiency in other languages
Benefits
- A competitive sales bonus target paid out on a quarterly basis
- Competitive compensation with strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
- Deductible Buffer Insurance and Critical Illness Insurance
- 401(k) retirement plan with matching employer contribution
- Company-paid short- and long- term disability, life insurance, and employee assistance program
- Flexible work options
- Pet Insurance for our furry friends
- Enhanced Parental leave of 8 additional weeks
- PTO that begins immediately
- Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
Company Overview