[Remote] AI Operations & Enablement Specialist

Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in cybersecurity, dedicated to safeguarding the digital world. They are seeking an experienced AI Operations & Enablement Specialist to enhance pre-sales enablement through AI solutions, focusing on operational analytics and productivity optimization.

Responsibilities

• The primary objective is to improve SE productivity, readiness, and technical-win effectiveness through AI
• Identifying high-impact use-cases AI solutions to improve productivity, consistency, and scale of the pre-sales organization and build a portfolio of these offerings
• Build and deploy POCs independently to demonstrate ROI before scaling internal AI solutions
• Independently design, develop or build complete internal AI solutions such as agents, multi-step workflow or integrations, making informed decisions about agent architecture, context design, retrieval strategies tailored to help pre-sales advance opportunities along the sales process
• Project manage the rollout of AI solutions focused on pre-sales enablement
• Partner cross-functionally with the Customer Office, Shared Services, Systems Engineering teams, Product Management, Product Marketing, IT, and other internal stakeholders to translate the larger AI strategy into actionable pre-sales enablement plans, tools, workflows and adoption programs
• Track and report adoption, efficiency, productivity, and ROI metrics for SETI initiatives
• Build consistent AI processes that enable the business to meet objectives
• Communicate progress, risks, adoption insights, and business impact to senior stakeholders and executive audiences. This will be done by building and maintaining Power BI or other dashboards

Skills

• 5+ years of experience in program or project management, central tools management, enablement, pre-sales operations, sales engineering, technical training, consulting, or a related function
• Strong understanding of pre-sales, Systems Engineering, or customer-facing technical sales environments
• Experience delivering or supporting enablement, training, field readiness, or technical knowledge programs
• Demonstrated success implementing automation, AI solutions, workflow improvements, or productivity tools. Understanding of AI tooling, prompt flow, API Integration
• Proven ability to drive cross-functional initiatives without direct authority
• Strong executive communication skills, with the ability to translate technical concepts into business outcomes
• Strong organizational and program management skills, with the ability to manage multiple workstreams simultaneously
• Data-driven mindset with a focus on adoption, measurable impact, operational efficiency, and ROI
• Experience working in cybersecurity, SaaS, enterprise software, or technical sales organizations
• Prior experience supporting Systems Engineers, Solution Architects, Sales Engineers, or other pre-sales technical roles
• Experience with enablement platforms such as Adobe or Seismic, knowledge management systems, demo environments, lab environments, CRM tools, or field productivity platforms
• Experience building adoption plans, change management programs, or internal launch plans for new tools

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Variable compensation and/or equity
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• Plus a three-week Work from Anywhere option

Company Overview

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