[Remote] Workday Payroll AMS Lead Consultant
Note: The job is a remote job and is open to candidates in USA. Mercer is a business of Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting. The Workday Payroll AMS Lead Consultant role involves supporting clients with complex Workday Payroll needs, particularly Canadian Payroll, while mentoring less experienced consultants and delivering high-quality client service.
Responsibilities
- Lead and support Workday Payroll client engagements within an AMS model
- Act as a subject matter expert in Workday Payroll, with a strong preference for Canadian Payroll
- Troubleshoot and resolve urgent or complex payroll-related issues in a timely manner
- Support adjacent functional areas such as Time Tracking and Absence, where applicable
- Serve as an escalation point for consultants and help guide issue resolution
- Deliver a high level of client service by providing not just solutions, but also thoughtful advice and consultation
- Translate technical or complex system issues into clear, client-friendly communication
- Manage and prioritize multiple tickets, requests, and competing demands in a dynamic environment
- Collaborate closely with colleagues across the team to ensure quality, responsiveness, and strong client outcomes
- Mentor and coach less experienced consultants as needed
Skills
- Strong experience with Workday Payroll
- Experience working in a consulting, support, or client-facing Workday environment
- Ability to operate as a senior-level resource and trusted advisor
- Strong communication and stakeholder management skills
- Experience handling issue resolution in a fast-paced, service-oriented environment
- Experience with Canadian Payroll
- Exposure to Time Tracking and/or Absence
- Previous experience in an AMS/support model
- Workday implementation experience or experience supporting Workday Payroll on the client side
Benefits
- Performance-based incentives
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview
Company H1B Sponsorship