[Remote] ServiceNow Systems Analyst

Note: The job is a remote job and is open to candidates in USA. Connection is a company that guides the connection between people and technology, providing solutions for managing warehouse inventory, workforce equipment, and data security. They are seeking a ServiceNow Systems Analyst to design business-focused solutions, lead discovery calls, and ensure systems meet organizational goals.

Responsibilities

• Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals
• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans
• Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes
• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations
• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations
• Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction
• Reviews ServiceNow technical literature
• Attends meetings and training opportunities
• Performs all other duties or special projects as assigned

Skills

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts
• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management
• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels
• Ability to provide technical guidance across stakeholders while working closely with delivery teams
• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies
• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization
• Excellent problem-solving skills and ability to analyze complex business requirements

Benefits

• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days

Company Overview