[Remote] Senior Associate, Innovation & New Bets - Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The role involves bringing SaaS products to market for merchant partners, enhancing their customer relationships, and driving product adoption through consultative sales and strategic operations.

Responsibilities

• Iterate the sales playbook and product positioning. Figure out what messaging lands with different merchant segments — enterprise chains, mid-market regionals, independents. Test it. Iterate. Scale it
• Run competitive positioning. Map the landscape, build the case for why merchants should buy this over alternatives (or over doing nothing, which can sometimes be the more common competitor)
• Sell directly to merchants. This is a consultative sales motion. You'll be on calls with merchant decision-makers — marketers, operations leads, franchise business consultants — deeply understanding their workflows and goals to help them understand how these tools can solve their day to day problems and provide them with additional leverage
• Onboard merchants. Design and run the onboarding experience. Figure out what drives high adoption and stickiness across different org structures
• Shape the product. You're the closest person to the merchant. You'll feed quantitative data and qualitative feedback into the product roadmap. When operators tell you something, you'll ask 20 more questions to more deeply understand where they're coming from — and whether the product, the pitch, or both need to change
• Work cross-functionally. Our closest team members are Product, Engineering, Analytics, and Sales — the right person for this role can get technical where needed (hello Claude Code!) and collaborate heavily with account owners to sell direct to Merchants. If you've ever thought - "I wish a job existed where I could build new products alongside Product/Eng, and engage directly with end customers" then you're in luck

Skills

• You've done some version of consultative selling — whether that was your title or not
• You have real product curiosity (you dig into how things work, not just how to position them)
• You can build and test a pricing or GTM hypothesis, not just present one
• You're fluent with AI tools (Claude Code, Cursor, similar) as part of your daily workflow
• You can write clearly, present persuasively, and hold a room with senior stakeholders
• You're comfortable spanning enterprise and SMB segments — different merchants, different motivations, different sales motions
• Restaurant or food tech operators who've been close to the merchant experience
• SaaS go-to-market roles, especially at early-stage or growth-stage companies
• Startup operators who've worn multiple hats and built processes from scratch
• Consultants — but the kind who built things, not just advised on them

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles
• 80 hours of paid sick time per year for salaried roles
• Vacation accrued at about 1 hour for every 25.97 hours worked for hourly roles
• Paid sick time accrued at 1 hour for every 30 hours worked for hourly roles
• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Company Overview

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