[Remote] Human Resources Manager Senior

Note: The job is a remote job and is open to candidates in USA. Pep Boys is a leading automotive aftermarket service and retail chain, and they are seeking a Senior HR Manager to support their regional store leadership teams. This role is focused on driving business performance through strategic HR expertise, workforce planning, and employee relations leadership while ensuring compliance with employment laws and company policies.

Responsibilities

• Serve as a trusted advisor to Regional and District leaders, aligning people strategy with operational and financial goals while driving accountability and performance
• Lead complex investigations and employee relations matters, ensuring fair, consistent, and legally compliant resolution while mitigating organizational risk
• Coach leaders on performance management, corrective action, terminations, conflict resolution, and organizational effectiveness — providing steady guidance through difficult decisions
• Partner closely with peer HR Managers across the country to ensure consistency in approach and decision-making; provide cross-regional backup support during PTO or high-volume periods
• Work collaboratively with HR Generalists, Talent Acquisition, Total Rewards, Learning & Development, HRIS, and Legal to deliver integrated HR solutions that support field operations
• Assess bench strength, succession readiness, retention risks, and hiring strategies to ensure strong talent pipelines across multi-unit locations
• Support restructuring, workforce transitions, policy implementation, and cultural initiatives while maintaining engagement and operational continuity
• Ensure adherence to federal, state, and local employment laws and company policies; proactively identify and address risk areas across assigned markets

Skills

• 8-10 years of experience coupled with a bachelor's degree Human Resources, or related degree
• Strong business acumen with the ability to connect HR strategy to operational performance
• Exceptional employee relations and investigation capability
• Executive presence and credibility with field leadership
• High emotional intelligence and sound judgment
• Ability to influence without direct authority
• Strong collaboration skills across a distributed HR team
• Ability to operate independently in a home-based role
• Clear, confident communicator (verbal and written)
• Willingness and ability to travel 15–25%
• Federal, state, and local employment law (multi-state exposure preferred)
• Retail or multi-unit service industry workforce dynamics
• Performance management and progressive discipline practices
• Organizational design and change management principles
• HR compliance and risk mitigation frameworks
• Cross-functional HR operating models (COE and field partnership structure)
• PHR or SPHR preferred
• Multi-state exposure preferred

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Company Overview