[Remote] Manager, Software Engineering - Observability

Note: The job is a remote job and is open to candidates in USA. Figma is a company dedicated to making design accessible to all, and they are seeking an Engineering Manager for their Observability team. The role involves leading a team of engineers to enhance the visibility and efficiency of Figma's systems, focusing on core observability platforms and driving initiatives for cost transparency and optimization.

Responsibilities

• Lead and grow a team of engineers responsible for the reliability, scalability, and evolution of Figma’s observability and cost engineering platforms
• Own and operate Figma’s core observability stack, including vendor platforms such as Datadog, ensuring high availability, strong data quality, and effective signal-to-noise across metrics, logs, and traces
• Define and drive the technical strategy for instrumentation standards, observability libraries, agents, and operators used to monitor internal and external facing services
• Explore and implement innovative, AI-driven approaches to anomaly detection, root cause analysis, signal correlation, and operational automation
• Establish clear frameworks for cost attribution, budgeting, forecasting, and alerting across infrastructure and observability spend, enabling teams to make informed tradeoffs
• Partner with infrastructure, product engineering, finance, and security teams to improve visibility into system health and cost efficiency at scale
• Lead initiatives to optimize observability footprint and spend, balancing depth of insight with performance and cost considerations
• Coach and mentor engineers through career development, performance feedback, and technical leadership, fostering a culture of ownership, collaboration, and high quality execution

Skills

• 4+ years of experience leading infrastructure, observability, or platform engineering teams, with a track record of delivering highly reliable production systems
• Deep hands-on experience with modern observability platforms (e.g., Datadog, OpenTelemetry) across metrics, logs, and distributed tracing
• Strong understanding of distributed systems, instrumentation best practices, SLO design, and incident response workflows
• Experience driving cost transparency and accountability initiatives, including cost attribution, budgeting, forecasting, and alerting in cloud environments
• Demonstrated ability to set technical direction, drive cross-functional alignment (Engineering, Finance, Security), and make sound architectural decisions in complex environments
• Experience designing or evolving company-wide observability standards, shared libraries, and agent/operator-based integrations
• Background in cost optimization for infrastructure or observability tooling, including vendor negotiations and usage modeling
• Experience applying AI or machine learning techniques to anomaly detection, root cause analysis, or operational automation
• Familiarity with OpenTelemetry and modern instrumentation frameworks across multiple programming languages
• Experience scaling and mentoring high-performing engineering teams through platform expansion or significant architectural change

Benefits

• Figma offers equity to employees
• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles

Company Overview

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