Collections Support
Job Description:
- Manage daily inbound and outbound communication channels with delinquent commercial customers
- Execute sound communication to educate customers on account terms and conditions
- Monitor and manage shared group inboxes
- Review account financial histories and transaction details systematically
- Negotiate routine payment arrangements within corporate guidelines
- Document all customer touchpoints, payment commitments, and account dispute details accurately
- Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments
- Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA)
- Meet or exceed standard weekly and monthly performance goals
- Follow established team workflows closely
Requirements:
- High School Diploma or equivalent
- 2-3 years of direct experience in high-volume, complex B2B or commercial collections
- Foundational understanding of the Fair Debt Collection Practices Act (FDCPA)
- Comfortable utilizing standard software platforms
- Strong communication, active listening, and verbal negotiation skills
- Solid problem-solving skills
- Effective time management and organizational skills
- Proven track record of high dependability and consistent attendance
- Must successfully pass a background investigation
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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