Shop Central Support Customer Service Representative – Part‑Time Remote (arenaflex)

About arenaflex – Driving Excellence in Transportation Solutions

arenaflex is a leading provider of integrated transportation and logistics services, delivering innovative solutions that keep goods moving across North America. With a legacy of reliability, safety, and customer‑centric service, arenaflex supports a vast network of commercial fleets, independent operators, and on‑demand customers. Our commitment to technology, continuous improvement, and a people‑first culture makes arenaflex a dynamic place to start or grow a career. As we expand our Shop Central Support department, we are looking for enthusiastic, service‑focused professionals who thrive in a fast‑paced, remote environment.

Role Overview – Why This Position Matters

The Shop Central Support Customer Service Representative is the voice of arenaflex for drivers, fleet managers, and on‑demand customers who need immediate assistance with vehicle breakdowns, preventive maintenance scheduling, and service‑related inquiries. Working part‑time from the comfort of your home, you will join a dedicated call‑center team that ensures every interaction reflects arenaflex’s high standards for safety, reliability, and customer satisfaction.

Key Responsibilities

Customer Service & Communication

• Answer inbound calls from arenaflex Platinum National Accounts, arenaflex Shops, and on‑demand customers, providing calm, empathetic assistance during vehicle breakdowns.
• Follow arenaflex’s communication protocol to schedule repair services, coordinate preventive maintenance (PM) appointments, and deliver timely status updates to drivers and fleet managers.
• Maintain accurate records of each interaction, ensuring that all follow‑up actions are documented and communicated to the appropriate internal teams.
• Continuously improve the quality and consistency of customer communications, aiming to exceed expectations and boost the Customer Satisfaction Index (CSI) scores.

Workflow Management & Coordination

• Identify available resources by monitoring shift schedules, break times, and technician availability to maximize service productivity.
• Collaborate with on‑call technicians, rental counter teams, drivers, and dispatch personnel to determine repair requirements and arrange substitute units when necessary.
• Coordinate outside repairs with vetted vendors, ensuring that customers receive prompt, cost‑effective solutions.
• Track and manage service tickets from initial call through resolution, closing each case with a clear summary of actions taken.

Administrative & Quality Assurance Duties

• Process a variety of service requests, including billing inquiries, warranty verification, compliance paperwork, and other customer‑focused topics.
• Participate in regular Quality Assurance (QA) reviews; all calls are monitored to ensure adherence to arenaflex standards and to identify coaching opportunities.
• Perform additional duties as assigned, contributing ideas that make the call center a great place to work.

Essential Skills & Competencies

• Customer Service Excellence: Demonstrated enthusiasm, a friendly voice tone, and genuine empathy for drivers experiencing breakdowns.
• Communication: Strong verbal and written skills; ability to convey complex information clearly and concisely.
• Multi‑Tasking & Organization: Ability to juggle multiple calls, service tickets, and administrative tasks while maintaining meticulous attention to detail.
• Problem‑Solving: Quick thinker who can assess situations, identify resources, and propose effective solutions under pressure.
• Team Collaboration: Comfortable building professional relationships across all levels of the organization, from peers to senior leadership.
• Self‑Motivation: Ability to work independently in a remote setting, staying focused and productive without direct supervision.
• Adaptability: Embrace change and thrive in a rapidly evolving call‑center environment.

Qualifications – What You Need to Succeed

Required

• High school diploma or GED.
• Minimum of three (3) years of customer service experience, preferably in a call‑center or transportation‑related environment.
• Proven track record of issue resolution and delivering high‑quality service.
• Reliable high‑speed internet connection and a quiet workspace suitable for professional phone interactions.
• Ability to work at least 20 hours per week, Monday‑Friday, in one of the following shifts: 9:00 am – 1:00 pm or 1:00 pm – 5:00 pm (EST).

Preferred

• Experience with fleet management software or transportation logistics platforms.
• Previous exposure to vehicle maintenance scheduling, warranty processing, or compliance documentation.
• Certification in customer service excellence (e.g., CCSP, HDI Customer Service Representative).
• Familiarity with arenaflex’s service offerings or similar industry knowledge.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage of $17.00 per hour for this part‑time role. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision coverage (eligible after a waiting period).
• Paid time off and holiday pay for qualifying employees.
• Access to a robust learning portal with courses on customer service, communication, and transportation industry fundamentals.
• Opportunities for career advancement within arenaflex’s expansive network of operations, maintenance, and support functions.
• Employee assistance programs, wellness resources, and a supportive remote‑work environment.

Career Growth & Development

Starting as a part‑time Shop Central Support Representative opens doors to a variety of career pathways at arenaflex. High‑performing team members often progress to:

• Full‑time Customer Service Supervisor or Team Lead roles.
• Specialized positions in fleet maintenance coordination, logistics planning, or warranty administration.
• Cross‑functional opportunities in sales support, operations analysis, or technology implementation.

arenaflex invests in continuous learning, offering mentorship programs, certification reimbursements, and internal mobility options to help you achieve your professional goals.

Work Environment & Culture at arenaflex

Our call center operates 24/7, but the part‑time remote team enjoys a flexible schedule that respects work‑life balance. arenaflex fosters an inclusive, collaborative culture where every voice matters. Key cultural pillars include:

• Respect & Inclusion: A workplace where diversity of thought, background, and experience is celebrated.
• Safety First: Commitment to the safety of our drivers, customers, and employees.
• Innovation: Encouraging creative problem‑solving and the adoption of new technologies.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and career milestones.

Application Process – How to Join arenaflex

If you are a current arenaflex employee (not a contractor or temporary staff through a staffing agency), please log in to Workday and apply using the internal application process. For external candidates, click the link below to submit your application. All applicants will be reviewed in accordance with arenaflex’s privacy policy and equal‑opportunity employment guidelines.

Apply Now – Become Part of the arenaflex Team!

Closing Statement – Your Next Step

At arenaflex, you will be the driving force behind the seamless operation of our nationwide fleet. If you are passionate about delivering exceptional service, thrive in a remote setting, and are eager to grow within a forward‑thinking organization, we want to hear from you. Join arenaflex today and help keep America moving—one call at a time.