Part-Time Remote Customer Support & Beverage Equipment Service Technician – $27/Hour – Tampa, FL

Join arenaflex as a Part-Time Remote Customer Support & Beverage Equipment Service Technician

Your Opportunity to Shape Exceptional Customer Experiences at arenaflex

At arenaflex, we are committed to delivering world-class service experiences that keep our customers delighted and our operations running smoothly. As a leading organization in the beverage service industry, arenaflex operates at the intersection of cutting-edge technology, hands-on mechanical expertise, and genuine human connection. Whether you're troubleshooting a beverage dispenser remotely or guiding a client through a complex service request, your contributions directly shape how millions of people enjoy their favorite drinks every single day.

We are currently seeking a motivated and customer-focused Part-Time Remote Customer Support & Beverage Equipment Service Technician to join our growing Tampa-based team. In this unique hybrid role, you will blend customer service excellence with hands-on technical problem-solving — a combination that makes every workday dynamic, rewarding, and intellectually engaging. If you are someone who enjoys fixing things, communicating clearly, and making a tangible difference in customer satisfaction, arenaflex is the place for you.

About arenaflex and the Beverage Service Industry

Beverage service equipment — including state-of-the-art soda fountains, dispensers, and refrigeration systems — is the backbone of the foodservice and hospitality industry. Every restaurant, convenience store, and entertainment venue relies on these machines to deliver a consistently great customer experience. At arenaflex, our mission is to ensure that every piece of equipment we service performs flawlessly, day in and day out. From the iconic corner bodega to major national restaurant chains, our customers depend on our expertise to keep their operations running without interruption.

Working at arenaflex means becoming part of a culture that values integrity, craftsmanship, collaboration, and customer obsession. We are a team of problem-solvers, innovators, and service professionals who take pride in our work. As a part-time technician on our team, you will receive structured onboarding, ongoing training, and a supportive management structure that helps you grow — whether you're with us for a season or building a long-term career.

Key Responsibilities

As a Part-Time Remote Customer Support & Beverage Equipment Service Technician at arenaflex, your primary responsibility is to ensure that customer equipment operates reliably and that every client interaction is handled with professionalism and warmth. Your day-to-day duties will include:

• Perform mechanical services and light remanufacturing on beverage fountain equipment in strict accordance with arenaflex quality standards and safety protocols.
• Troubleshoot, diagnose, and resolve issues with soda fountain and beverage dispensing systems — identifying root causes efficiently and implementing effective repairs or adjustments.
• Maintain all refrigeration and cooling equipment in optimal working condition, ensuring that beverages are served at the perfect temperature every time.
• Transport and relocate equipment as needed to perform mechanical services, including preventive maintenance, software updates, corrective repairs, and aesthetic touch-ups to ensure equipment remains in pristine condition.
• Deliver outstanding remote customer support, guiding clients through simple troubleshooting steps, answering questions about equipment operation, and escalating complex issues to the appropriate technical teams when necessary.
• Maintain a positive, solution-oriented attitude in every interaction, working cooperatively with team members across departments and building strong, trust-based relationships with customers.
• Document service activities thoroughly in our tracking systems, ensuring accurate records of repairs, maintenance schedules, parts usage, and customer communications.
• Stay current with new equipment models, software releases, and industry best practices through ongoing training opportunities provided by arenaflex.

Essential Qualifications

To be considered for this role, candidates must meet the following minimum requirements:

• High School Diploma or equivalent (GED, technical certification, or equivalent combination of education and experience).
• Valid driver's license with a clean driving record, as the role may involve local travel for equipment servicing in the Tampa area.
• Demonstrated technical aptitude with a genuine interest in understanding how mechanical and electronic systems work. Previous hands-on experience with equipment repair is a plus but not strictly required.
• Physical capability to lift and maneuver up to 50 pounds safely, as equipment servicing occasionally requires handling heavier components.
• Flexible availability to accommodate weekend (Saturday and Sunday) and holiday shifts as business needs require, ensuring our customers always have access to support when they need it most.
• Strong verbal and written communication skills, with the ability to explain technical concepts in clear, accessible language to customers who may not have a technical background.
• Reliable internet connectivity for remote customer support activities, along with proficiency in using standard office software and customer service platforms.

Preferred Qualifications & Competitive Edge

While the essential qualifications above represent our baseline requirements, candidates with the following additional background and attributes will stand out:

• An Associate's or Bachelor's degree in Mechanical Engineering, Industrial Technology, or a related field demonstrates a strong academic foundation and a commitment to professional development.
• Prior experience in beverage equipment service, HVAC maintenance, vending machine repair, or similar technical field service roles.
• Experience in remote or phone-based customer support, showing comfort with virtual communication and the ability to build rapport without face-to-face interaction.
• Certifications in refrigeration handling, HVAC, electrical systems, or related technical disciplines.
• Bilingual or multilingual capabilities, particularly in Spanish, to serve the diverse communities throughout the Tampa region.
• A natural problem-solving mindset and the persistence to dig deep when initial solutions don't resolve an issue.

Core Skills & Competencies for Success

Beyond formal qualifications, we are looking for individuals who embody the following qualities and competencies:

• Customer-Oriented Mindset: Every interaction — whether over the phone, via email, or in person — should leave the customer feeling heard, respected, and confident in arenaflex's ability to solve their problem.
• Technical Curiosity & Learning Agility: The beverage equipment industry is always evolving. We value team members who are eager to learn new systems, adapt to technological changes, and grow their skill sets over time.
• Attention to Detail: A missed screw, an overlooked software update, or an undocumented service call can have cascading effects. Meticulousness is a hallmark of great technicians.
• Team Collaboration: While this role has individual responsibilities, it also requires coordination with dispatch teams, field service engineers, customer success managers, and operations staff. Being a reliable team player is essential.
• Resilience & Composure Under Pressure: Equipment failures at critical times — like a busy weekend rush at a restaurant — require calm, focused, and confident responses. We need technicians who can think clearly when stakes are high.
• Time Management & Organization: Balancing multiple service requests, prioritizing urgent issues, and meeting service windows requires strong organizational habits and a proactive approach to daily planning.

What Makes Working at arenaflex Rewarding?

Career Growth & Professional Development

arenaflex is deeply invested in the growth of its people. We believe that every employee — regardless of whether they are full-time or part-time — deserves access to meaningful development opportunities. When you join arenaflex, you gain access to:

• Structured onboarding and mentorship programs designed to accelerate your learning curve and get you confident in your role quickly.
• Ongoing technical training on the latest beverage dispensing technology, covering both hardware and software components.
• Customer service excellence workshops to refine your communication, de-escalation, and relationship-building skills.
• Clear pathways for advancement within the organization. Many of our part-time team members have transitioned into full-time roles, senior technician positions, team lead roles, or customer success management positions based on their performance and aspirations.
• Tuition reimbursement and certification support for employees pursuing relevant industry credentials.

Work Environment & Company Culture

At arenaflex, our culture is built on a foundation of respect, empowerment, and genuine care for both our customers and our team members. We understand that a motivated, valued team produces the best results — for our clients and for each other. Here's what you can expect when you work with us:

• A supportive and inclusive team environment where ideas are welcomed and every voice matters.
• Managers who care about your well-being and are invested in your professional journey.
• A healthy work-life balance approach — while we ask for flexibility, we also respect your time outside of scheduled hours.
• Regular team events, recognition programs, and informal social gatherings that foster genuine connection among colleagues.
• A commitment to diversity and inclusion in hiring, promotions, and daily workplace interactions.
• Transparent communication from leadership about company goals, performance, and opportunities.

Compensation, Perks & Benefits

arenaflex believes in fairly compensating our team members for the value they bring. For this Part-Time Remote Customer Support & Beverage Equipment Service Technician position, we offer a highly competitive package:

• Hourly Rate: $27.00 per hour — well above the industry average for comparable roles, reflecting our commitment to recognizing and rewarding quality work.
• Part-time schedule with 8-hour shifts, designed to provide meaningful, consistent hours while allowing flexibility for other pursuits.
• Remote work flexibility for the customer support components of the role, reducing commute time and providing a comfortable home-office work environment.
• Paid training time — your learning and development at arenaflex is compensated, not expected as unpaid effort.
• Opportunities for overtime during peak seasons, providing additional earning potential.
• Health and wellness benefits including access to telemedicine services, wellness programs, and employee assistance resources.
• Retirement savings options with company contribution matching for eligible employees.
• Employee discounts on arenaflex products and partner services.
• Paid time off and holiday pay in alignment with company policies for part-time team members.
• Professional development stipend to support your continued learning and certification goals.
• A fully equipped home-office setup support, including reimbursement for internet costs and ergonomic equipment for remote work.

The Role at a Glance

• Position: Part-Time Remote Customer Support & Beverage Equipment Service Technician
• Hiring Organization: arenaflex
• Industry: Private Sector – Beverage Equipment & Customer Service
• Employment Type: Part-Time
• Work Hours: 8-hour shifts with flexible scheduling
• Hourly Rate: $27.00/hour
• Primary Location: Tampa, Florida, USA (with remote support responsibilities)
• Weekend & Holiday Availability: Required, as needed

Ready to Apply?

If you are ready to bring your technical skills, your customer service passion, and your positive energy to arenaflex, we want to hear from you. This role offers more than just a paycheck — it offers the chance to develop valuable skills, build meaningful customer relationships, and be part of an organization that genuinely values its people. Whether you are starting your career in technical service or looking for a rewarding part-time opportunity that makes a real impact, arenaflex provides the platform, the support, and the community to help you thrive.

We encourage applicants from all backgrounds who meet the core qualifications to apply. At arenaflex, diversity of thought, experience, and perspective makes us stronger — and we are committed to building a team that reflects the communities we proudly serve.

To apply for the Part-Time Remote Customer Support & Beverage Equipment Service Technician position at arenaflex, please click the link below to submit your application and join a team where your work truly matters. Take the first step toward an exciting and fulfilling career with arenaflex — we look forward to meeting you!