Experienced Data Entry Clerk for Energy Services Programs - Remote Work Opportunity with a Non-Profit Human Services Agency

Introduction to Making Opportunity Count (MOC) Welcome to Making Opportunity Count (MOC), a non-profit human services agency dedicated to driving positive change and enhancing the lives of individuals and families in Fitchburg, MA. Our organization is built on a foundation of fostering community growth, providing essential services, and promoting holistic well-being. We are a dynamic team united by a shared passion for making a lasting impact in the lives of those we serve. At MOC, we believe in the importance of community, compassion, and dedication, and we are committed to creating a work environment that values diversity, equity, and inclusion. Position Overview: Energy Services Data Entry Clerk As a valued member of our team, the Data Entry Clerk will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is an exciting opportunity for a detail-oriented and organized individual to join our team and contribute to the success of our programs. As a Data Entry Clerk, you will be responsible for ensuring the accuracy and integrity of our data, providing administrative support to our program staff, and maintaining confidentiality in all aspects of your work. Key Responsibilities:

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Essential Qualifications and Skills: To be successful in this role, you will need to possess the following qualifications and skills:

• Associate degree or equivalent professional experience.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and database management systems.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working with database management systems, such as Monday.com, CMS, and CSG eConservation.
• Knowledge of energy services programs and policies.
• Experience working in a non-profit or human services environment.
• Bilingual or multilingual skills.

Career Growth

Opportunities and Learning Benefits: At MOC, we are committed to the growth and development of our employees. As a Data Entry Clerk, you will have access to a range of training and professional development opportunities, including:

• Mandatory agency training and other relevant professional development activities.
• Opportunities for advancement and career growth within the organization.
• Access to a range of online courses and training programs.
• Coaching and mentoring from experienced staff members.

Work Environment and Company Culture: At MOC, we value our employees and strive to create a work environment that is supportive, inclusive, and respectful. As a remote worker, you will be part of a dynamic team that is committed to making a difference in the lives of others. Our company culture is built on the following values:

• Compassion: We care about the well-being of our clients, employees, and community.
• Integrity: We act with honesty, transparency, and accountability i

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