Customer Account Executive, Enterprise

Ironclad is the leading AI contracting platform that transforms agreements into assets. The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers, focusing on maximizing customer value through disciplined renewal execution and influencing expansion outcomes.

Responsibilities

• Drive expansion within the installed base by uncovering new use cases, additional business units, and incremental seat and product growth
• Own and execute a consistent, strategic sales process across the customer lifecycle, including discovery, value articulation, objection handling, commercial structuring, and close
• Maximize customer value realization by deeply understanding objectives, success metrics, and adoption patterns, and aligning Ironclad’s capabilities to those outcomes
• Maintain strong commercial rigor through disciplined pricing, packaging, and deal structuring in partnership with Revenue Operations, Legal, and Finance
• Own renewal and expansion forecasting for your portfolio, maintaining accurate pipeline hygiene in sales tools and reporting progress to targets
• Collaborate cross-functionally with Customer Success, Implementation, Support, Product, and Marketing to ensure seamless execution and long-term partnership success
• Monitor account health and risk signals using data and qualitative feedback, prioritizing actions that mitigate churn, protect GRR, and support durable NRR growth
• Serve as a trusted advisor by bringing best practices, product capabilities, and roadmap insights to influence strategic customer decisions and expansion outcomes
• Document and share customer insights and trends with internal stakeholders to inform product direction, packaging, and go-to-market strategy
• Continuously sharpen sales craft and product expertise by staying current on Ironclad’s offerings, competitive landscape, and the evolving needs of enterprise legal and business teams

Skills

• At least 1 year of experience in a Sales role, preferably in B2B SaaS or a related high-growth environment
• Proven track record owning and executing complex renewal motions end-to-end
• Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base
• Strong commercial acumen, including pricing strategy, negotiation, and deal management
• Data-driven mindset with the ability to analyze customer and product data and translate insights into actionable plans
• High level of organization with strong pipeline management, forecast accuracy, and attention to detail
• Experience working cross-functionally with Sales, Customer Success, Product, and Support teams to drive outcomes
• Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment
• Excellent written and verbal communication skills, including comfort navigating multiple stakeholders and executive audiences
• Trusted advisor mindset, balancing customer advocacy with commercial outcomes, and a proactive, ownership-driven approach focused on execution and results

Benefits

• Offers Equity
• Offers Commission
• Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• Competitive health and wellness benefits
• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun

Company Overview

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