[Remote] Field Service Representative (FSR) I - III

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in providing advanced communication technologies. They are seeking a Field Service Representative (FSR) who will act as a senior-level technical advisor, providing pre-sales and post-sales support, and delivering advanced technical solutions in dynamic environments with minimal supervision.

Responsibilities

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions
• Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges
• Collaborate with the Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies
• Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization
• Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements
• Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements
• Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues
• Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes
• Contribute to the development of our internal best practices and process improvements for customer support and deployment success
• Travel requirements – Up to 70%; frequent travel for meetings, events, and demonstrations
• Perform other related duties of which the above are representative

Skills

• High School Diploma/GED required; technical degree preferred
• Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement
• Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems
• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously
• Exceptional written and verbal communication skills
• Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire
• Must be a U.S. Citizen due to clients under U.S. government contracts
• All employment is contingent upon the successful clearance of a background check and drug test
• Associate or Bachelor degree in a technical field
• Experience with radio frequency test equipment (spectrum analyzers, signal generators)
• Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking
• Familiarity with Linux environments, scripting, or C/C++ programming
• Previous military experience in a communications or technical role
• Current active U.S. DoD Secret Clearance is strongly preferred

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• Referral Payment Plan

Company Overview