[Remote] Associate Solutions Engineer - Commercial

Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), and they are seeking an Associate Solutions Engineer to support their Solutions Engineering team. This early-career technical sales role involves assisting in customer discovery, product demonstrations, and understanding customer business challenges to improve their experience with Talkdesk solutions.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities
• Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals
• Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes
• Support the creation of customer demos
• Customer-specific use cases, presentations, follow-up materials, and technical documentation
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle
• Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation
• Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements
• Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities
• Build confidence in explaining technical concepts in a clear, simple, and business-oriented way
• Support competitive positioning by learning how to differentiate Talkdesk solutions in the market
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences
• Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience
• Travel to customer meetings, internal events, and team sessions as needed

Skills

• Bachelor's degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation
• Excellent communication, listening, and interpersonal skills
• Ability to explain ideas clearly and adapt communication style for different audiences
• Strong presentation skills or a desire to develop into a confident presenter
• High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must
• Strong problem-solving skills and the ability to connect customer needs to potential solutions
• Ability to work effectively in a fast-paced, collaborative environment
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions
• Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS
• Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications
• Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences
• Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus
• Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation

Benefits

• Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Talkdesk offers 14 paid holidays each year.
• Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Company Overview

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