Helpdesk Technician - Dept Technician 7-E9 - State Budget Office

The North Carolina Department of Agriculture and Consumer Services is seeking a Helpdesk Technician to support the daily operations of the SIGMA system within the State Budget Office. This role involves developing positive relationships with users, identifying resolutions for SIGMA application issues, and participating in special projects.

Responsibilities

• Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications
• Participate in special projects which may include creating spreadsheets and word documents
• Work with a devoted team that is focused on supporting agencies in SIGMA application questions

Skills

• Education typically acquired through completion of high school
• One year of experience performing administrative support activities equivalent to the 7-level in state service
• One year of experience performing administrative support activities equivalent to the 8-level in state service
• One year of experience as a technician or paraprofessional equivalent to the entry level in state service
• One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
• One year of experience performing administrative support activities equivalent to the 9-level in state service
• Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service
• Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement
• Possession of a Bachelor's degree may be substituted for the experience requirement
• Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement
• Experience providing customer service
• Experience working in a call center
• Ability to work remotely in an office space at home, with reliable internet and using state provided computer equipment
• Willingness to work a modified schedule Monday through Friday while staying within a 40 hour work week
• Willingness to come in on days designated for training, staff meetings, etc

Benefits

• Flexible/Hybrid
• Health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children
• Life-insurance benefit of two times employees’ annual salary (up to $200,000)
• Long-term-disability insurance
• 401(k) and 457 plans for new hires to save for retirement
• Automatic contribution equal to 4% of pay to a 401(k) account
• State match up to 5% of pay for 401(k) contributions
• Immediate vesting of employee contributions and full vesting of state contributions after 4 years
• 15 to 35 paid personal days per year
• 13 paid sick days per year, which may be rolled over
• An additional paid day each year for community service or school functions
• 12 weeks of paid parental leave immediately after a birth or adoption
• 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day
• Annual longevity bonuses for eligible employees with five years of service
• Recruitment, retention, and performance bonuses or other special pay premiums for some positions
• Supplemental pay benefits for employees in the guard or reserves if military pay is less than normal state pay
• Seniority credits for prior military service to accelerate eligibility for longevity bonuses and additional personal leave accrual
• Flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs
• Participation in Student Loan Forgiveness programs if qualified
• Tuition Reduction for eligible employees and family members at some colleges and universities
• Reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs
• Alternative and Remote Work Schedules depending on duties
• Access to training, resources, and experienced staff to help meet professional goals
• Hybrid work option with up to four days remote work per week

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