Scheduling/Customer Service Representative - UNCHCS Cont Care Intake
UNC Health is an inclusive organization dedicated to improving the health and well-being of the communities it serves. The Scheduling/Customer Service Representative works collaboratively to ensure the accuracy and completeness of scheduled procedures while providing exceptional customer service and maintaining clinical knowledge related to diagnostic procedures.
Responsibilities
- Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary
- Accurately communicates procedure and prep information to patient and physician office staff
- Obtains accurate and valid physician orders for all procedures
- Consistently achieves productivity and customer satisfaction goals
- Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information
- Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software
- Serves as a departmental receptionist and office assistant as needed
- Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors
Skills
- High School Diploma or GED plus one year of related experience or training required
- Exceptional customer service and organizational skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to define problems, collect data or information, establish facts, and draw valid conclusions
- Ability to develop independent solutions
- Data entry experience
- Home health, Hospice, Durable Medical Equipment experience
- Experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes
- Medical terminology desired
Benefits
- Pay offers are determined by experience and internal equity
- Work Assignment Type: Hybrid
- UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities
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