[Remote] Entry Level Customer Service in Healthcare - Part Time
Note: The job is a remote job and is open to candidates in USA. CareXM is a healthcare company seeking a Customer Service Healthcare Representative to provide support and information to patients and their families. The role involves answering calls, triaging inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
- Answer incoming calls from patients and their families
- Provide support and information about healthcare services
- Triage calls and route them to the appropriate department
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their satisfaction
Skills
- High school diploma or GED
- 6+ months of customer service experience
- Basic computer skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to handle stressful situations
- Willingness to learn and grow
- Must be able to pass a background check for pre-employment screening
- Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
- Webcam
- Windows: 11 or MAC OS: 15 (Sequoia) or newer
- CPU: 2.5 GHz
- RAM: 6GB
Benefits
- Paid training
- Paid time off
- 401(k) plan
- Life insurance
- Employee assistance program
- Health insurance
- Flex Spending/Health Savings Accounts
- Dental Insurance
- Vision insurance
- Short Term Disability
- A Day of service (8 hrs to volunteer in addition to earned PTO)
Company Overview