[Remote] Helpdesk Agent - US Remote
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, and they are seeking a Helpdesk Agent to join their team. This remote role involves diagnosing and troubleshooting Level 1 technical issues, providing support to users, and maintaining user documentation.
Responsibilities
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals
- Answers the help desk line and responds to users’ requests regarding computer systems
- Acknowledges receipt of all user requests within defined service levels
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information
- Maintains user information and documentation
- End user support-Service Now-Ticket Creation
- End user support-Application Support-ITSM-Incident, Request and Change
Skills
- 1+ year in a customer service role
- Call center experience
- IT Proficiency
- Experience with end user support
- Knowledge of Windows operating system
- Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
- History of excellent attendance and customer service skills
- Must Live in Continental United States
- This remote role is for an overnight shift working between the hours of 6pm – 6am CT
Benefits
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
- NTT DATA will provide a computer and headset for remote work
Company Overview