[Remote] Associate Implementation Manager – Remote

Note: The job is a remote job and is open to candidates in USA. Symetra is a national financial services company dedicated to helping people achieve their financial goals. They are seeking an Associate Implementation Manager to manage implementations for employer groups, ensuring timely and accurate onboarding of new customers' Workforce Benefits.

Responsibilities

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits
• Collaborate with Sales Representatives to present at finalist meetings. Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests
• Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds
• Gain extensive knowledge of Symetra’s Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials

Skills

• High School Diploma required
• 1+ years of experience running small group implementations required
• Solid understanding of Group Benefit products (Life, STD/LTD, Absence Management, Supplemental Health – Critical Illness, Hospital Indemnity, Accident), claims, and/or billing workflow processes
• Excellent attention to detail and interpersonal, verbal, and written communication skills
• Works well under pressure and adaptable to changing priorities
• Phenomenal multi-tasking and project management skills
• Comfortable facilitating meetings with internal and external audiences
• Adept time management skills especially when dealing with opposing priorities
• Proficient with the MS Office Suite of programs
• College degree preferred
• Experience with Smartsheet and/or Salesforce a plus

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Eligibility for annual bonus program

Company Overview