[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Netrolynx AI, operating under TTEC, is a global leader in customer experience technology and services, dedicated to enhancing customer engagement through innovative solutions. The Healthcare Customer Service Representative role involves assisting consumers in navigating complex healthcare benefits, ensuring each interaction is meaningful and supportive. This position is ideal for empathetic professionals who are passionate about making a positive difference in people's lives.
Responsibilities
- Answer incoming calls from customers, providing courteous and professional service
- Engage thoughtfully with customers to understand their healthcare needs and concerns
- Conduct research across multiple systems to resolve questions and issues effectively
- Provide clear, accurate information to help consumers navigate healthcare options and benefits
- Manage a high volume of interactions while maintaining quality standards
- Follow a structured schedule, including designated breaks and lunch periods
- Document interactions accurately and update customer records as needed
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training sessions to enhance skills and stay updated on healthcare policies
Skills
- Minimum of 6 months of customer service experience, preferably in healthcare or related fields
- High school diploma or equivalent required
- Excellent communication skills with a focus on empathy and patience
- Comfortable working with computer systems and Windows-based applications
- Ability to maintain a distraction-free, designated home workspace
- Reliable, high-speed wired internet connection with a minimum of 25 Mbps
- Strong organizational skills and ability to manage multiple interactions efficiently
Benefits
- Paid time off (PTO)
- Tuition reimbursement
- Health and wellness incentives
- Access to a variety of training resources
- Flexibility of working from home
Company Overview