Customer Care Representative – Equipment Finance & Commercial Banking Operations – Hybrid Role at arenaflex

About arenaflex

arenaflex is a global leader in financial services, managing trillions of dollars in assets across a broad spectrum of banking, investment, and lending solutions. With a legacy of innovation and a commitment to responsible growth, arenaflex serves individuals, small businesses, and large enterprises alike. Our mission is to empower customers to achieve their financial goals while fostering inclusive, sustainable communities. As part of our Commercial Banking Operations, the Equipment Finance division helps businesses acquire the tools they need to thrive—whether that’s a fleet of trucks, cutting‑edge manufacturing equipment, or advanced technology platforms.

Why Join arenaflex?

At arenaflex, you’ll be part of a purpose‑driven organization that puts people first. We celebrate diversity, equity, and inclusion, ensuring every voice is heard and every employee feels valued. Our culture blends high performance with genuine care, offering you the chance to grow professionally while making a tangible impact on the lives of our customers. If you thrive in a collaborative environment that rewards curiosity, initiative, and a customer‑centric mindset, arenaflex is the place to accelerate your career.

Key Responsibilities

As a Customer Care Representative in the Equipment Finance department, you will be the frontline ambassador for arenaflex’s complex financial products. Your day‑to‑day duties will include:

• Responding to inbound and outbound inquiries across phone, email, chat, and secure messaging platforms, delivering accurate information on equipment financing, leasing, and related services.
• Diagnosing and resolving moderately complex customer issues, aiming for first‑call resolution while adhering to regulatory and internal policy standards.
• Identifying patterns or recurring pain points and proactively recommending process improvements to enhance the overall customer experience.
• Collaborating with senior customer service supervisors and cross‑functional teams to escalate non‑routine or high‑risk matters, ensuring timely and compliant resolutions.
• Providing on‑the‑job training and mentorship to newer team members, sharing best practices, policy updates, and troubleshooting techniques.
• Maintaining meticulous records of interactions in arenaflex’s CRM system, documenting actions taken, outcomes achieved, and any follow‑up required.
• Staying current on product enhancements, regulatory changes, and industry trends that affect equipment finance offerings.
• Participating in periodic quality assurance reviews, audits, and compliance checks to safeguard arenaflex’s risk management framework.

Essential Qualifications

To succeed in this role, you should bring the following foundational experience and attributes:

• 2+ years of customer service experience within financial services, contact centers, or a related field, or an equivalent combination of work experience, training, military service, or education.
• Demonstrated ability to actively listen, ask probing questions, and articulate clear, concise solutions that address customer needs.
• Proficiency in navigating multiple computer systems and applications, including the ability to locate information quickly using search tools and knowledge bases.
• Strong attention to detail and a commitment to accuracy in all communications and data entry tasks.
• Excellent verbal, written, and interpersonal communication skills, with the capacity to convey complex financial concepts in plain language.
• Ability to work effectively both independently and as part of a collaborative team, managing competing priorities in a fast‑paced environment.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with CRM platforms.

Preferred Qualifications & Skills

While not mandatory, the following experiences will set you apart from other candidates:

• Previous experience in equipment finance, commercial lending, or corporate banking environments.
• Exposure to risk management principles, including credit, operational, and compliance considerations.
• Demonstrated success in delivering measurable improvements to customer satisfaction scores or service efficiency metrics.
• Experience delivering training sessions or creating instructional materials for internal teams or external clients.
• Familiarity with regulatory frameworks such as the Fair Credit Reporting Act (FCRA), Anti‑Money Laundering (AML) rules, and other financial compliance standards.
• Ability to adapt quickly to new technology platforms, including digital banking tools and self‑service portals.

Core Competencies & Skills

• Customer‑Centric Mindset: A genuine passion for helping customers achieve their goals and a relentless drive to exceed expectations.
• Problem‑Solving Acumen: Ability to dissect complex issues, identify root causes, and implement effective solutions.
• Communication Excellence: Clear, empathetic, and persuasive communication style, both written and verbal.
• Team Collaboration: Strong interpersonal skills that foster partnership with peers, supervisors, and cross‑functional stakeholders.
• Risk Awareness: Understanding of how daily actions impact broader risk and compliance frameworks, and a commitment to uphold arenaflex’s standards.
• Technology Fluency: Comfort with digital tools, data entry, and the ability to quickly master new software applications.
• Organizational Agility: Proven ability to multitask, prioritize, and manage time effectively in a deadline‑driven setting.

Career Development & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Customer Care Representative, you will have access to:

• Structured onboarding programs that blend classroom learning with hands‑on mentorship.
• Continuous education pathways, including certifications in financial services, risk management, and customer experience excellence.
• Opportunities to rotate across different product lines within Commercial Banking, broadening your expertise and positioning you for future leadership roles.
• Regular feedback cycles, performance coaching, and career‑planning sessions with senior leaders.
• Participation in internal innovation challenges, where you can pitch ideas that improve processes, technology, or customer interactions.

Work Environment & Culture

Our hybrid work model blends the flexibility of remote work with the collaborative energy of an on‑site office. You’ll spend part of your week at our modern Des Moines hub—located at 801 Walnut St., Des Moines, IA—enjoying open‑plan workspaces, quiet zones for focused tasks, and communal areas designed for informal networking. arenaflex’s culture is built on:

• Inclusion: A workplace where diverse perspectives are celebrated and every employee feels a sense of belonging.
• Integrity: A steadfast commitment to ethical conduct, transparency, and accountability.
• Innovation: Encouragement to experiment, share ideas, and adopt new technologies that drive better outcomes.
• Community Impact: Support for volunteer initiatives, financial literacy programs, and sustainability projects that benefit the neighborhoods we serve.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $18.00 to $25.14, reflective of experience and performance. In addition to base pay, you’ll receive a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plans with company matching contributions.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Employee assistance programs, mental health resources, and wellness incentives.
• Tuition reimbursement and professional development allowances.
• Employee discount programs, commuter benefits, and on‑site amenities.

While relocation assistance and visa sponsorship are not available for this position, arenaflex is committed to providing a supportive environment for all eligible candidates.

Application Process

If you are ready to bring your expertise, enthusiasm, and customer‑focused mindset to arenaflex, we encourage you to apply today. Please submit your resume and a brief cover letter outlining how your background aligns with the responsibilities and qualifications listed above.

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Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Join arenaflex and Make a Difference

At arenaflex, your work matters. By delivering exceptional service to our equipment finance customers, you help businesses grow, jobs are created, and communities prosper. If you are driven by purpose, eager to learn, and ready to contribute to a forward‑thinking financial institution, we want to hear from you. Take the next step in your career—apply now and become part of a team that values talent, integrity, and impact.