Bilingual Assistant - (LATAM or the Caribbean)

BA Global Talent is seeking a qualified professional to join a dynamic team as a remote Bilingual Assistant in LATAM or the Caribbean. You will play a crucial role in supporting a US-based client by managing the intersection of legal claims and medical documentation, ensuring that all insurance and patient data is handled with precision to help the business grow. You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results. If you are a self-starter and can thrive in a fast-paced environment, then this is the role for you! Apply now for an opportunity to start or further your career with a young, fast-growing company that values its front line. Responsibilities: Opening insurance claims for No-Fault benefits and Bodily Injuries. Communicating effectively with insurance companies on a daily basis via email and phone to obtain status updates on Liability and BI amounts. Contacting hospitals, medical offices, and doctors to obtain status reports on client attendance and treatment. Reviewing and organizing medical records, extracting relevant information, and storing documents chronologically and neatly within the electronic system. Answering calls, taking information, and patching calls to the proper personnel in the US. Staying on top of clients' weekly treatment attendance. Maintaining strict confidentiality and security of all patient information. Adhering to all company policies and procedures. Qualifications: Minimum college degree required. Must have customer service experience or skills to engage effectively with US clients. Previous experience in roles such as secretaries, medical scribes, or legal assistants is highly valued. Must have Excellent Spanish and English communication skills (verbal and written). Good computer skills and knowledge of Email, CRM Systems, MS Excel, MS Word, and Google Sheets. Excellent professional writing skills for corresponding with insurance companies. Understanding of medical terminology and familiarity with insurance policies, claims processes, and regulations Candidates must be based in LATAM or the Caribbean.

Nice to Have

Understanding of MRI, Pain Management, Orthopedics, or Spine surgeries. Time Zone: Eastern Time Schedule: Monday to Friday from 9 AM to 6 PM ET Remote Only resumes submitted in English will be considered. All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. BA Global Talent connects professionals across the Americas with meaningful opportunities at U.S. companies. We specialize in remote recruitment, HR operations, and workforce solutions, with a strong focus on transparency, support, and long-term success. At BA, you're never just a placement, you're part of a team that values growth, autonomy, and impact. Apply To This Job