Dynamic Data Entry, Customer Service, Payroll & Virtual Assistant – Multi‑Functional Support Specialist for Healthcare Services (Atlanta, GA)
About arenaflex – Pioneering Healthcare Support Solutions
arenaflex is a leading provider of comprehensive healthcare services, dedicated to improving the health and well‑being of communities across the United States. With a legacy of innovation, arenaflex partners with a network of providers, insurers, and technology platforms to deliver seamless, patient‑focused experiences. Our mission is to connect people to the care they need, empower our members with valuable health insights, and support our partners with reliable administrative expertise. As a member of the arenaflex family, you will be part of a purpose‑driven organization that values collaboration, continuous learning, and a culture of excellence.
Why This Role Matters
In today’s fast‑moving healthcare environment, accurate data, responsive customer service, and precise payroll processing are the backbone of operational success. This role combines four critical functions—data entry, customer service, payroll administration, and virtual assistance—into a single, high‑impact position. You will be the trusted liaison between members, providers, and internal teams, ensuring that information flows smoothly, inquiries are resolved promptly, and financial processes are executed flawlessly. Your contributions will directly influence the quality of care delivered and the satisfaction of both internal and external stakeholders.
Key Responsibilities
Data Entry & Management
- Accurately input member, provider, and claims data into arenaflex’s proprietary systems, maintaining a 99.9% error‑free rate.
- Perform routine data validation, cleansing, and reconciliation to guarantee data integrity across multiple platforms.
- Generate and distribute regular reports for compliance, audit, and performance‑tracking purposes.
- Collaborate with IT and analytics teams to identify opportunities for automation and process improvement.
Customer Service & Member Support
- Respond to inbound calls, emails, and chat inquiries from members, providers, and partners with empathy and professionalism.
- Resolve complex service issues, escalating when necessary, while maintaining ownership until closure.
- Document all interactions in the CRM system, ensuring accurate case histories and follow‑up actions.
- Educate callers on arenaflex’s health plans, benefits, and digital tools, promoting self‑service options.
Payroll Administration
- Process weekly and bi‑weekly payroll for arenaflex’s administrative and support staff, adhering to federal, state, and local regulations.
- Maintain employee records, tax withholdings, and benefit deductions within the payroll software.
- Conduct payroll audits, reconcile discrepancies, and prepare month‑end reports for finance leadership.
- Assist with year‑end tax filings (W‑2, 1099) and respond to employee payroll inquiries.
Virtual Assistant & Executive Support
- Provide calendar management, meeting coordination, and travel arrangements for senior leaders.
- Prepare presentations, spreadsheets, and correspondence, ensuring high‑quality formatting and accuracy.
- Manage project timelines, track deliverables, and follow up with cross‑functional teams to keep initiatives on schedule.
- Perform ad‑hoc research, data compilation, and reporting tasks as requested by management.
Essential Qualifications
- Education: High school diploma or GED required; associate’s or bachelor’s degree in Business Administration, Health Information Management, or related field preferred.
- Experience: Minimum 2 years of combined experience in data entry, customer service, and payroll processing, preferably within a healthcare or insurance environment.
- Technical Proficiency: Strong command of Microsoft Office Suite (Excel, Word, Outlook) and familiarity with payroll software (e.g., ADP, Paylocity) and CRM platforms.
- Accuracy & Attention to Detail: Demonstrated ability to maintain high data quality standards while handling large volumes of information.
- Communication Skills: Excellent verbal and written communication, with the ability to convey complex information clearly to diverse audiences.
- Organizational Skills: Proven track record of multitasking, prioritizing competing demands, and meeting tight deadlines.
- Compliance Awareness: Understanding of HIPAA privacy rules and payroll regulations (FLSA, tax laws) is essential.
Preferred Qualifications & Additional Skills
- Experience with electronic health record (EHR) systems or health insurance claim processing.
- Certification in payroll (e.g., CPP, CPR) or data management (e.g., CDMP).
- Familiarity with virtual collaboration tools such as Slack, Microsoft Teams, and Zoom.
- Ability to analyze data trends and suggest process enhancements.
- Customer‑service orientation with a problem‑solving mindset.
Core Competencies for Success
- Integrity & Confidentiality: Safeguarding member and employee information is paramount.
- Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
- Team Collaboration: Work effectively with cross‑functional teams, including IT, finance, and operations.
- Continuous Learning: Pursue professional development opportunities to stay current with industry best practices.
- Technology Savvy: Embrace new tools and automation to increase efficiency.
Career Growth & Learning Opportunities
arenaflex invests heavily in the growth of its people. In this role, you will have access to:
- Structured onboarding and mentorship programs that pair you with seasoned professionals.
- Paid certifications and training courses in payroll administration, data analytics, and customer experience.
- Opportunities to transition into specialized roles such as Payroll Analyst, Data Quality Manager, or Member Services Lead.
- Regular performance reviews that include personalized development plans and clear pathways for promotion.
Compensation, Perks & Benefits
arenaflex offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite designed to support your health, wealth, and well‑being:
- Medical, dental, and vision coverage with low employee contributions.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- 401(k) retirement plan with company match.
- Generous paid time off (PTO), holidays, and sick leave.
- Remote‑work flexibility for virtual assistant duties, with a hybrid office schedule in Atlanta, GA.
- Employee assistance program (EAP), wellness initiatives, and fitness‑center discounts.
- Tuition reimbursement and professional development stipends.
Work Environment & Culture at arenaflex
Our workplace is built on collaboration, respect, and a shared commitment to improving health outcomes. Key cultural pillars include:
- People‑First Philosophy: Every team member’s voice is heard, and contributions are recognized.
- Innovation Mindset: We encourage creative problem‑solving and the adoption of emerging technologies.
- Diversity & Inclusion: arenaflex celebrates a diverse workforce and fosters an inclusive environment where all perspectives thrive.
- Community Impact: Employees participate in volunteer programs and community health initiatives.
- Transparent Communication: Leadership maintains open lines of dialogue through town halls, newsletters, and feedback platforms.
Location & Work Arrangement
This position is based in Atlanta, GA. While the role includes virtual assistant responsibilities that can be performed remotely, occasional on‑site collaboration with the arenaflex headquarters team is required. Flexible scheduling options are available to accommodate work‑life balance.
How to Apply
If you are a detail‑orientated professional with a passion for healthcare support and a desire to grow within a forward‑thinking organization, we want to hear from you. Submit your resume and a concise cover letter outlining your relevant experience and why you are excited to join arenaflex. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for the next steps.
Join arenaflex and Make a Difference
At arenaflex, your work directly contributes to healthier communities and smoother healthcare operations. By joining our team, you become part of a mission‑driven organization where every task—whether entering data, answering a call, processing payroll, or supporting executives—plays a vital role in delivering exceptional care. Take the next step in your career and help us shape the future of healthcare support.